MELISSA ZARAGOZA
Harbor City,CA
Summary
Being a highly motivated associate with an extensive customer service can help this company in many ways. A team can bring a lot of hard work and dedication. It would be a well known company because of it excellent customer service. Being a positive employee can bring a positive vibe that customers would enjoy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Zetinos Transport Inc.
10.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with 20 customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Customer Service Representative/Collections
Junction Ventures LLC
10.2016 - 05.2018
- Working for a transportation company I had many responsibilities. I was constantly on emails receiving delivery orders and inputting them into the system and confirming back with an email that we had received the new delivery order. I also directed calls to appropriate individuals and departments. I also did collections emailed customers on past due invoices and getting them paid.
Cashier/Waiter
Daphne's California Greek
02.2014 - 06.2014
- Customer service is the top priority. As a cashier/waiter I would greet incoming customers as walking in the door. Once they got to the register I would ask if they had any questions if they did I would answer them to the best of my knowledge. Then when I would take their order I would give them a number for reference, so that when their food was ready I would take it to their table. I would occasionally check the table to see if everything was okay. Lastly when customer would leave I'd tell them to have a nice day and go bus the table to keep dining room looking presentable.
Cashier Customer Service
Taco Bell
08.2013 - 11.2013
- Cashiers primarily work with customers taking their food orders. Other responsibilities included providing customer with the correct change when needed, operating credit card machines, answering questions along with phone calls. My job was to meet and greet the customers, have the dining room looking presentable. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
High School Diploma -
Port Of Los Angeles High School
San Pedro, CA2013
Skills
- Extremely Organized
- Fast Learner
- Trustworthy & Responsible
- Active Listening
- Staff Training
- Microsoft Excel & Word
- Fleet Dispatching
- Problem-Solving Ability
- Managing Multiple Tasks
- Typing Proficiency
- Warehousing Functions
- Delivery Scheduling
- Multi-Line Telephone Operation
- Shipping Procedures Understanding
- Computer Proficiency
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Zetinos Transport Inc.
10.2019 - Current
Customer Service Representative/Collections
Junction Ventures LLC
10.2016 - 05.2018
Cashier/Waiter
Daphne's California Greek
02.2014 - 06.2014
Cashier Customer Service
Taco Bell
08.2013 - 11.2013
High School Diploma -
Port Of Los Angeles High School
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