Tanner Hildebrand
Post Falls
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
U.S. Bank
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Seasonal Team Member
Target, CDA Idaho
07.2020 - 11.2020
- Unloading the first and second truck full of merchandise to stock on store shelves.
- In charge of the baby department of my local Target. That includes baby clothes, food, diapers, and other baby care items.
- Answer phone calls for customer questions and product stock availability, and any other questions that the customer might have.
- Assist with front lane cashiers and help with any store walkout such as big tvs and large merchandise.
Bottler
Clearwater Springs, Hayden Lake
07.2016 - 07.2020
- Lead bottler for five gallon production.
- Oversee daily operations, and ensure production stays constant.
- Responsible for unlocking and starting warehouse operations before fellow employees start shift.
- Loading and unloading delivery trucks and helping local customers.
Dishwasher/ Cook
Panda Express, Coeur d’ Alene
12.2015 - 05.2016
- Responsible for daily cooking and cleaning operations.
- Prepared meat and veggies everyday.
- Was responsible for shutting down the kitchen and dish pit every night.
- Was in charge of taking incoming business or customer related calls.
Cook/Server
Pizza Hut, Coeur d’ Alene
09.2014 - 05.2016
- Production cook was responsible for preparing pizzas and ingredients for later shifts.
- Worked in the front dine in lobby as a server
- Was in charge of answering phones for customer orders or business related calls.
Education
High School Diploma - undefined
Post Falls High School
Post Falls, Idaho06.2014
Skills
- Time Management
- Extremely Organized
- Active listening
- Adaptability
- Multitasking
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Customer satisfaction measurement
Awards
I participated in the 4-H program for 12 years as a kid showing pigs, cattle, sheep, and Rabbits every year at the Kootenai County Fair.
Timeline
Customer Service Representative
U.S. Bank
12.2020 - Current
Seasonal Team Member
Target, CDA Idaho
07.2020 - 11.2020
Bottler
Clearwater Springs, Hayden Lake
07.2016 - 07.2020
Dishwasher/ Cook
Panda Express, Coeur d’ Alene
12.2015 - 05.2016
Cook/Server
Pizza Hut, Coeur d’ Alene
09.2014 - 05.2016
High School Diploma - undefined
Post Falls High School
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