Melissa Quebec
Fountain,CO
Summary
Results-driven professional with expertise in patient registration, schedule management, and process improvement. Achieved enhanced patient experiences and streamlined operations through effective team collaboration and attention to detail.
Overview
14
14
years of professional experience
Work History
Medical Transportation Specialist
Kador Non-Emergency Medical Transportation
Colorado Springs, CO
08.2019 - 10.2019
- Coordinated non-emergency medical transportation schedules to ensure timely patient arrivals.
- Managed logistics for wheelchair-accessible vehicles, optimizing routes for efficiency.
- Assisted patients with boarding and disembarking procedures, promoting safety and comfort.
- Developed training materials for new drivers to enhance service delivery standards.
- Implemented process improvements to reduce wait times and increase patient satisfaction.
- Monitored compliance with state regulations, ensuring highest standards of safety practices.
- Led team meetings to address operational challenges and foster collaborative solutions.
- Coordinated recruitment efforts; collaborating with owner to define needs, screening candidates, and finalizing employment offers
Dental Front Office Coordinator
Eric Wisdom, DDS
Manhattan, KS
09.2017 - 12.2018
- Coordinated patient scheduling to optimize office workflow and enhance patient experience.
- Managed patient records using Dentrix for accuracy and compliance.
- Developed and implemented office procedures to streamline front desk operations.
- Implemented strategies to enhance patient retention through personalized follow-up communications.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Invested in staff development through regular performance evaluations, constructive feedback, and encouragement of ongoing professional growth.
- Planned and executed all company wide events including monthly happy hours, team building activities and annual holiday parties to improve company morale.
Front Office Assistant
Cardiology Specialists of Orange County
Orange County, CA
01.2010 - 06.2015
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Coordinated office communications, facilitating information exchange between staff and patients.
- Implemented electronic health record (EHR) systems, enhancing data accuracy and retrieval speed.
- Trained new front office staff on procedures and best practices to improve service delivery.
- Streamlined patient check-in processes, reducing administrative delays and improving overall experience.
- Developed patient follow-up protocols, increasing appointment adherence rates among clients.
- Oversaw inventory management for medical supplies, maintaining optimal stock levels and cost efficiency.
Insurance Verification Specialist
Cardiology Specialists of Orange County
Orange County, CA
01.2010 - 06.2015
- Processed insurance verifications efficiently, ensuring compliance with regulatory standards.
- Coordinated communication between patients and insurance providers to resolve coverage queries.
- Analyzed patient data to identify discrepancies in insurance information.
- Developed training materials for new team members on verification procedures.
- Implemented process improvements that reduced verification turnaround time.
- Mentored junior staff in best practices for accurate data entry and verification.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
PBX Operator
Cardiology Specialists of Orange County
Tustin, CA
04.2007 - 06.2015
- Operated PBX system of 12 incoming lines to manage incoming and outgoing calls efficiently.
- Implemented process improvements to enhance call routing efficiency and reduce wait times.
- Collaborated with administrative teams to resolve patient issues quickly and effectively.
- Ensured compliance with privacy regulations while handling sensitive patient information.
- Facilitated communication between patients and healthcare providers, ensuring timely information delivery.
- Maintained accurate call logs for tracking inquiries and follow-ups.
- Assisted in training new staff on PBX operations and customer service protocols.
Executive Operations Assistant
Intertek Caleb Brett
Signal Hill, CA
02.2006 - 03.2007
- Coordinated loading and discharge of agricultural product of bulk carrier vessels.
- Produced certified bank documents of inspection and quality ensuring agricultural products met country standards for international trading.
- Aquired market through business travel and direct relationships with key executives and target corporations.
- Developed and maintained graphed spreadsheets of current operating status and net income of agriculutral market aquired.
- Generated invoicing through company's online billing system.
- Managed schedule for Executive Operations Manager.
- Facilitated communication between departments, ensuring alignment on operational goals and project timelines.
- Managed confidential documents, maintaining accuracy and security in sensitive information handling.
Education
Associate of Science - Business Administration And Management
Pikes Peak Community College
Colorado Springs, COSkills
- Bilingual / Bi-literate
- Self-Directed
- Computer Literate: Microsoft Office / Windows operating systems
- Great written and verbal communication
- Appointment management
- Insurance verification
- Schedule Management
- Patient registration
- Administrative Operations: Filing, Sorting, business machines
- Attention to detail
- Time management
- Team collaboration
- Fast learner
Timeline
Medical Transportation Specialist
Kador Non-Emergency Medical Transportation
08.2019 - 10.2019
Dental Front Office Coordinator
Eric Wisdom, DDS
09.2017 - 12.2018
Front Office Assistant
Cardiology Specialists of Orange County
01.2010 - 06.2015
Insurance Verification Specialist
Cardiology Specialists of Orange County
01.2010 - 06.2015
PBX Operator
Cardiology Specialists of Orange County
04.2007 - 06.2015
Executive Operations Assistant
Intertek Caleb Brett
02.2006 - 03.2007
Associate of Science - Business Administration And Management
Pikes Peak Community College