Moe Jabr
Canton
Summary
Results-driven sales professional with deep understanding of mobile technology and customer service excellence. Background includes achieving high customer retention rates and facilitating seamless team collaboration to meet dynamic sales targets. Known for adaptability and proactive approach to resolving issues and optimizing sales strategies.
Overview
19
19
years of professional experience
Work History
Medical Transportation Specialist
On Call Transportation
12.2019 - Current
- Coordinated patient transportation schedules to ensure timely arrivals and departures.
- Managed logistics for non-emergency medical transport, optimizing routes for efficiency.
- Trained new staff on safety protocols and operational procedures to enhance service quality.
- Developed partnerships with healthcare providers to streamline patient transfer processes.
- Implemented process improvements that reduced wait times and increased customer satisfaction.
- Conducted regular vehicle inspections to maintain compliance with safety standards and regulations.
Mobile Sales Lead
MetroPCS
12.2015 - 01.2020
- Led sales team to exceed targets through effective training and mentoring.
- Developed and implemented promotional strategies to enhance product visibility and customer engagement.
- Analyzed sales data to identify trends, optimizing inventory management and stock levels.
- Established strong customer relationships, resulting in increased client retention and satisfaction rates.
- Coordinated staff schedules to ensure optimal coverage during peak sales periods.
- Trained new hires on sales techniques, product knowledge, and customer service standards.
- Collaborated with marketing team to align campaigns with sales objectives, enhancing overall performance.
Mobile Sales Specialist
All Cellular
01.2012 - 11.2014
- Developed and maintained strong customer relationships to drive mobile device sales.
- Trained new team members on product features and sales techniques to enhance performance.
- Executed promotional strategies to increase brand awareness and customer engagement.
- Analyzed market trends to identify opportunities for expanding product offerings.
- Managed inventory effectively by conducting regular audits, restocking shelves when necessary, and minimizing loss due to theft or damage.
- Evaluated sales data to develop targeted marketing campaigns that increased revenue streams.
- Implemented feedback systems for customers, enhancing overall satisfaction rates.
Mobile Sales and Repair Representative
Wireless Toys
01.2007 - 11.2012
- Diagnosed and resolved customer device issues efficiently, ensuring high satisfaction rates.
- Collaborated with technical support teams to streamline repair processes and improve turnaround times.
- Trained new associates on troubleshooting techniques and operational best practices for repairs.
- Implemented quality control measures to enhance accuracy of repairs and reduce return rates.
- Analyzed repair data trends to identify recurring issues, informing product improvement strategies.
- Developed training materials to enhance team knowledge on emerging technologies and repair methods.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
Education
Associate of Science - Business Management
Delta Community College
Stockton, CA12-2014
Skills
- Scheduling appointments
- Adaptive decision making
- Fluent bilingualism- Arabic/ English/ Some Spanish
- Problem-solving
- Brand awareness
- Mobile device management
- Performance optimization strategies
- Time management
- Goal oriented
- Effective communication
- Adaptability and flexibility
- Positive customer engagement
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Medical Transportation Specialist
On Call Transportation
12.2019 - Current
Mobile Sales Lead
MetroPCS
12.2015 - 01.2020
Mobile Sales Specialist
All Cellular
01.2012 - 11.2014
Mobile Sales and Repair Representative
Wireless Toys
01.2007 - 11.2012
Associate of Science - Business Management
Delta Community College