Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Zavala

Houston,TX

Summary

Results-driven Restaurant Manager skilled in team management, inventory control, and customer engagement. Dedicated to enhancing operational efficiency and employee performance, ensuring exceptional service standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Manager

PAPPAS
Houston, TX
10.2016 - Current
  • Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Managed inventory levels, optimizing supply chain processes for cost-effective purchasing.
  • Implemented staff scheduling systems to enhance workflow efficiency and reduce labor costs.
  • Improved team performance by conducting regular training sessions and performance reviews.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Education

Bachelor of Science - Marketing

University of Houston
Houston, TX
12-2019

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Adaptable
  • Food plating and presentation
  • Employee schedule management
  • Collaboration and teamwork

Certification

  • Certified Day Kitchen Manager, Pappas - 2018-Present
  • Food Handlers
  • TABC Certification

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Restaurant Manager

PAPPAS
10.2016 - Current

Bachelor of Science - Marketing

University of Houston