Melissa Zephyr

Cohens Fashion Optical

10.2018 - Current

Increased eyewear sales by actively engaging with customers and providing personalized recommendations.
Improved customer satisfaction by offering tailored advice on eyewear selection, based on face shape and personal style preferences.
Enhanced store reputation with consistent delivery of knowledgeable and friendly customer service.
Conducted in-depth product knowledge training for new team members to ensure comprehensive understanding of eyewear offerings.
Contributed to a positive work environment by collaborating effectively with team members and supervisors.
Developed strong relationships with customers, leading to repeat business and loyalty.
Assisted clients in selecting appropriate lens coatings, materials, and treatments to meet their individual needs.
Demonstrated exceptional communication skills while presenting complex optical concepts in easily understandable terms for customers.
Supported store management by participating in the development of marketing initiatives aimed at increasing foot traffic and revenue growth.
Helped maintain an up-to-date knowledge base on industry trends and emerging frame technologies among staff members.
Troubleshot issues that arose during the sales process, providing solutions that satisfied both client expectations and company policies.
Utilized point-of-sale systems efficiently for accurate order processing and payment transactions.

Summary