Melissa A. Flores
El Paso,TX
Summary
Dedicated insurance professional with strong skills in customer service and client relationship management. Proven ability to conduct needs assessments and process applications efficiently, ensuring compliance and enhancing client satisfaction.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Licensed Insurance Agent
State Farm- Adam Herndon
Laurel, MD
01.2026 - Current
- Delivered exceptional service and built strong rapport with clients, fostering long-term relationships.
- Educated clients on insurance policy options and claims procedures to improve understanding of coverage details.
- Conducted customer needs assessments to determine suitable coverage levels and options.
- Processed applications to ensure compliance with documentation requirements, facilitating smoother client experiences.
- Collaborated with team members to address client inquiries and resolve issues efficiently.
Office Manager
State Farm - Ralph Dickerson
El Paso , TX
02.2016 - 02.2025
- Coordinated office procedures and organized filing systems to enhance workflow.
- Managed office inventory and ordered supplies to ensure availability and support operations.
- Maintained organized office environment to facilitate professionalism and meet performance objectives.
- Assisted with scheduling meetings and maintaining calendars for staff.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer complaints or answered customers' questions.
Education
Bachelor of Arts - Broadcast Journalism
The University of Texas At El Paso
El Paso, TX05-1993
Skills
- Claims processing
- Customer service
- Client management
- Needs assessment
- Risk assessment
- Policy analysis
- Office administration
- Data entry
- Communication skills
Languages
Spanish
Professional
Certification
Property and Casualty
Timeline
Licensed Insurance Agent
State Farm- Adam Herndon
01.2026 - Current
Office Manager
State Farm - Ralph Dickerson
02.2016 - 02.2025
Bachelor of Arts - Broadcast Journalism
The University of Texas At El Paso