Melissa A. Rayhon
Townsend,GA
Summary
I was born and raised in McIntosh County and graduated form McIntosh County in 1992. I am married and have been for 28 years. I am very family oriented. I have 2 grown children and 5 grandchildren. I went to college for nursing and completed my core. I changed my major to Medical Lab Technician. I am trained in phlebotomy but not licensed. I also received my CNA license, and worked as a CNA. I am trained in patient work up including taking vital signs form patients. I started the office part to complete my knowledge in the full medical Office setting. I am a team player, and I will be a great asset to any professional/medical setting.
Overview
10
10
years of professional experience
Work History
Medical Records Clerk
Southern Orthopedics And Sports Medicine
Brunswick, ME
07.2022 - 01.2024
- Printed and photocopied documents to provide patients with copies of medical records.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Medical Receptionist/Medical Records Clerk
Premier Surgery Center
Brunswick, GA
07.2017 - 08.2022
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Supported office staff and operational requirements with administrative tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Front Desk Receptionist
Southeast Sleep And Lung Center
Brunswick, GA
04.2014 - 06.2017
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled assignments independently with good judgement and critical thinking skills.
Education
McIntosh County Academy
Darien, GA05.1992
Skills
- Medical office administration
- Medical terminology understanding
- Data Security
- EMR / EHR
- Medical Terminology
- Data Entry
- Records Management
- Paperwork Processing
- Scheduling appointments
- Customer Service
- Document Scanning
- Patient confidentiality
- File Organization
- Clerical Functions
- Medical History Recording
Timeline
Medical Records Clerk
Southern Orthopedics And Sports Medicine
07.2022 - 01.2024
Medical Receptionist/Medical Records Clerk
Premier Surgery Center
07.2017 - 08.2022
Front Desk Receptionist
Southeast Sleep And Lung Center
04.2014 - 06.2017
McIntosh County Academy