Melissa Ann Gamalong
North Las Vegas,NV
Summary
Dedicated professional with extensive experience in logistics and customer service. Known for strong organizational skills and ability to work independently or collaboratively. Ready to leverage expertise in transportation management to enhance operational workflows.
Overview
19
19
years of professional experience
Work History
Network Specialist
United States Postal Service, USPS
03.2020 - Current
- Oversee Air and Surface Transportation routings for US Postal Service Processing & Distribution facilities, Auxiliary & Distribution Offices in Nevada, Arizona & Utah
- Assist with shipping and receiving mail/equipment, routing issues
- Create and edit transportation contracts
- Evaluate, review, and monitor supplier performance and irregularities
- Updating and filing records into databases, updating and compiling reports, managing correspondence, review and submit badge applications for contracted and local drivers
- Purchase and manage supplies for logistics department
Mail Processing Clerk/Lead Clerk/Expeditor
United States Postal Service, USPS
09.2014 - 03.2020
- Mail Processing Clerk; Processed & sorted incoming and out going packages and letters on machine and in manual operations
- Lead Clerk; Created schedules, assisted with training, quality checks on mail containers, stocked equipment and tools specific to each operational area, time keeping, compiling end of day reports
- Expeditor; managed arrival and departure of all truck routes, scanned and dispatched all mail containers to specific truck routes for delivery, verify incoming shipments from mailers
- Ramp Agent; Collected mail from all LAS Airport locations, receive/transfer/dispatch mail to and from airport cargo houses to postal processing and distribution facilities, updated airfield reports
Supervisor/Trainer
Prospect Airport Services
04.2011 - 04.2016
- Supervised Airline Ticket Counter Operation and Baggage Service Office for Major Airlines
- Supervised Passenger Service Assistant, Curbside Check-in and Baggage Handler Departments
- Assisted with day to day operations; passenger check-ins, baggage claim services and provided assistance to passenger traveling with disabilities.
- Created and managed employee working schedule
- Created and maintained spreadsheets/data for budgeting and employee hours
- Assisted with employee on the job training, updated and maintained employee training records
- Created, managed and updated work policies, procedures and training modules
- Research, respond and settle customer, airline and DOT complaints
Passenger Service Assistant/Dispatcher
Prospect Airport Services
12.2006 - 04.2011
- Passenger Service Assistant ; transferred disabled passengers to departure gates and arrival areas, assisted with passenger luggage
- Dispatcher; Dispatched passenger service assistants to specific airport locations per passenger, airline and airport personnel request, Input of service request into dispatch system, managed multiple phone lines and use of two way radio system
Education
Medical Billing And Coding
High-Tech Institute
Las Vegas, NV10-2008
High School Diploma -
Eldorado High School
Las Vegas, NV06-2007
Skills
- 10 years of customer service experience
- Ability to multi-task
- Detail oriented
- Self motivated
- Ability to work independently or with a team
- Proficient in Microsoft office programs
- Knowledge of computer systems at a level sufficient to operate devices, input data, obtain reports and information
Timeline
Network Specialist
United States Postal Service, USPS
03.2020 - Current
Mail Processing Clerk/Lead Clerk/Expeditor
United States Postal Service, USPS
09.2014 - 03.2020
Supervisor/Trainer
Prospect Airport Services
04.2011 - 04.2016
Passenger Service Assistant/Dispatcher
Prospect Airport Services
12.2006 - 04.2011
Medical Billing And Coding
High-Tech Institute
High School Diploma -
Eldorado High School