MELISSA L. BURNS
Pooler,United States
Summary
Dynamic human resources professional prepared to contribute valuable experience in employee engagement, talent acquisition, and compliance. Valued for fostering teamwork and proven ability to implement HR policies. Proficient in conflict resolution and strategic planning. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
Shaw Industries Group
Savannah, GA
10.2024 - Current
- Implemented and executed a pre-onboarding presentation for candidates for I-9 and drug screenings that includes a checklist of FAQs, attendance expectations, and the two week training process.
- Acts as a liaison between HR, management, and associates regarding investigations, employee relations, benefits inquiries, and oversees the enrollment process.
- Builds and maintains close relationships with managers and supervisors by providing monthly 1:1 meetings to provide feedback and support.
- Processes all employee termination tasks in Workday and updates the Labor List to reflect the changes.
- Responsible for updating and maintaining the job posting system.
- Generates weekly Workday employee disciplinary and Workforce overtime reports and emails to leadership team.
- Maintains written/verbal communication with the Leave Management Group and on-site nurse to concerning employees' restrictions, accommodation documentation, and return to work options.
- Assists supervisors with hourly warehouse/maintenance, and engineering interviews and makes recommendations.
Human Resources Assistant
Fulfillment.com
Savannah, GA
04.2023 - 10.2024
- Coordinated interviews with third party vendors for temporary employees.
- Conducted hourly employee onboarding to enhance new hire integration.
- Created an HR Board to display basic policies and pertinent company information.
- Facilitated open lines of communication between management and staff, enabling a positive work environment.
- Organized weekly employee engagement activities boosting morale and encouraging teamwork.
- Addressed employee grievances and concerns by resolving conflict resolution.
- Developed strong relationships with employees and leadership through consistent communication and support.
Human Resources Office Manager
Walmart
Savannah, GA
09.2022 - 07.2023
- Facilitated weekly three hour onboarding and orientation for 20+ new hires.
- Managed employee relations issues,investigations, and performance-based concerns fostering a positive work environment through effective communication with supervisors.
- Compiled daily extensive employee attendance, disciplinary, and training reports for review my supervisors and managers.
- Organized on-site hiring events to recruit hourly warehouse associates.
- Oversaw and mentored a team of five HR Assistants in a fast-paced environment.
- Executed the Train the Trainer Program for new warehouse trainers.
Barista
Marriott International, Inc./Westin Hotels & Resorts
Savannah, GA
08.2015 - 09.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created a training checklist to train new baristas on proper Starbucks ordering techniques and beverage preparation to ensure consistent service standards.
- Implemented food, beverage, and paper inventory practices to minimize waste and optimize storage space and supply usage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Demonstrated critical thinking skills and coaching during high volume periods to direct co-workers to promote team efficiency.
Education
Bachelor of Science - Technical Mg.t/Human Resource Mgt.
DeVry University
Decatur, GA07-2017
Skills
- Microsoft Suite, Workday, Workforce, and Paychex HRIS
- Employee/Customer Relations
- HR Policies and Procedures
- Onboarding and Orientation
- Benefits Administration
- Training Development
- Employee Engagement
- Talent Acquisition
- Recruitment
Timeline
Human Resources Specialist
Shaw Industries Group
10.2024 - Current
Human Resources Assistant
Fulfillment.com
04.2023 - 10.2024
Human Resources Office Manager
Walmart
09.2022 - 07.2023
Barista
Marriott International, Inc./Westin Hotels & Resorts
08.2015 - 09.2022
Bachelor of Science - Technical Mg.t/Human Resource Mgt.
DeVry University