Melissa L. Macias
El Paso,TX
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history.
Overview
29
29
years of professional experience
Work History
Delivery Driver
Favor Delivery
El Paso, TX
08.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Managing 10-20 calls daily
Driver
Uber, Lyft
El Paso, TX
10.2015 - 08.2019
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- 15 -20 calls daily and kept 5.0 Rating increasing 10% every week
Massage Therapist
Independant
El Paso, TX
01.2007 - 03.2019
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Stimulated energy flow along medians to channel body healing responses
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Accommodated customers doing home visits for their comfort, safety and peace of mind.
- Increasing customer retention 100%
Receptionist/Secretary
Apex Roofing
El Paso, TX
01.2004 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed 30 -50 calls daily .
Education
No Degree - Psychology And SpeechPathology
The University of Texas At El Paso
El Paso, TX05.2024
GED -
El Paso Community College
El Paso, TX08.2012
License Certification - Swedish Massage
Austin School Of Massage
El Paso, TX12.2007
Skills
- Customer Relationships
- Dependability and Honesty
- Customer Service
- Efficiency and Time Management
- Delivery Verification
- Teamwork and Collaboration
- Inventory and Stocking
- Cash Register Operation
- Strong Working Relationships
- Team Goals
- Microsoft Excel
- Greet Guests
- Proficiency in Microsoft Office
Languages
Spanish
Native or Bilingual
Work Objective
My objective is to obtain a part-time or full-time position where my extensive background in customer service , sales and client relations would significantly contribute to the company's organization, growth and probability. I am self motivated, work well with others, and always willing to learn. I have a positive attitude with a smile at all times and patience to understand and deal with customer needs.
Timeline
Delivery Driver
Favor Delivery
08.2019 - Current
Driver
Uber, Lyft
10.2015 - 08.2019
Massage Therapist
Independant
01.2007 - 03.2019
Receptionist/Secretary
Apex Roofing
01.2004 - 02.2014
No Degree - Psychology And SpeechPathology
The University of Texas At El Paso
GED -
El Paso Community College
License Certification - Swedish Massage
Austin School Of Massage