MELISSA STOCKER
Clinic Manager
Summary
I exemplify loyalty and openness as an intentional, novel, and effective vessel for transformation to facilitate growth within providers, managers and programs, to positively impact patients and their communities. One of my biggest assets is building and growing people and recognizing opportunities to develop and facilitate growth of programs. I recruited, hired and trained various healthcare professionals, leading various multi-disciplinary teams to success. I have a strong business acumen and understanding of financial processes and systems; I enjoy analyzing Key Performance Indicators and trends at a micro and macro level. I enjoy collaborating with other departments (Human Resources, Marketing, Finance, Facilities) to achieve clinical excellence and develop new programs and contracts. I am passionate about creating employee buy-in with new opportunities of focus as well and growth and development of staff.
Overview
15
15
years of professional experience
21
21
years of post-secondary education
Work History
Athletico Physical Therapy
Clinic Manager
Greenwood, IN
05.2013 - Current
- Attract and hired top-notch employees.
- Create an intentional culture.
- Designed and introduced leadership development, coaching and team management model.
- Invest in growth and development of staff, resulting in promotion of a high percentage of employees into increased levels of responsibility and management.
- Mentor other Clinic Managers, creating a patient-focused environment.
- Build strong working relationships with physicians, local businesses, case manager, students & clinicians.
- Oversee day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
- Exponentially impact Profit and Loss, embrace change, & contribute to facility and regional growth.
- Assist in the development of a worker’s compensation footprint throughout the industry.
- Leverage patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitor duties assigned to personnel to promote high levels of employee satisfaction & job efficiency, high level patient care & satisfaction.
St. Mary's Medical Center
Physical Therapist
Huntington, WV
09.2007 - 06.2013
- Developed & lead Quality Assurance group for the department.
- Observed patient safety, risk management and infection control policies and procedures.
- Became urodynamics specialist and trained personnel to perform this specialized service.
- Developed, marketed, & analyzed data and outcomes to grow a well respected Center for Pelvic Health, training multiple disciplines (RN, OT, PT and aide) & assisted in layout & equipment of new space.
- Various public speaking engagements with physicians for the community.
- Organized & presented at various lunch & learn CEU events for licensed professionals.
- Supervised clinical students, certified and licensed assistants, technicians and volunteers.
Huntington Physical Therapy Specialists
Physical Therapist
Huntington, WV
08.2006 - 08.2007
- Learned insurance and impact on health care workers & patients.
- Focused on marketing skills & facility to physicians and nurse case managers.
- Expanded knowledge & understanding of ethics & moral priorities.
- Expanded career skillset through continuing education.
- Became Certified Clinical Instructor
Education
Master of Science - Physical Therapy
West Virginia University
Morgantown, WV 08.2003 - 06.2006
Bachelor of Arts - Health & Human Performance
West Virginia University
Morgantown, WV 08.2000 - 04.2005
Athletico Leadership Development Program -
Athletico University
Oak Brook, IL 10.2016 - 04.2017
Certified Manual Trigger Point Therapist -
Myopain Seminars
Carmel, IN 08.2016 - 02.2017
Mastery Certification in Manual Therapy -
Hands On Seminars
New York, NY 09.2007 - 09.2009
Non-Violent Crisis Intervention CPI Training, Certification & Recertification -
CPI
Indianapolis, IN 02.2008 - 02.2018
APTA Certified Clinical Instructor -
APTA
Huntington, WV 06.2007 - 06.2007
Skills
Clinical management
Work-Life Balance
I enjoy spending time with my family, traveling, exploring nature and art, coaching sports, getting deeply involved with the community through organizations such as the local Chamber of Commerce, and attending regular medical mission trips to Belize.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Timeline
Athletico Leadership Development Program -
Athletico University
10.2016 - 04.2017
Certified Manual Trigger Point Therapist -
Myopain Seminars
08.2016 - 02.2017
Athletico Physical Therapy
Clinic Manager
05.2013 - Current
Non-Violent Crisis Intervention CPI Training, Certification & Recertification -
CPI
02.2008 - 02.2018
Mastery Certification in Manual Therapy -
Hands On Seminars
09.2007 - 09.2009
St. Mary's Medical Center
Physical Therapist
09.2007 - 06.2013
APTA Certified Clinical Instructor -
APTA
06.2007 - 06.2007
Huntington Physical Therapy Specialists
Physical Therapist
08.2006 - 08.2007
Master of Science - Physical Therapy
West Virginia University
08.2003 - 06.2006
Bachelor of Arts - Health & Human Performance
West Virginia University
08.2000 - 04.2005
Similar Profiles
JOHN ROSARIOJOHN ROSARIO
Battlefield Family Medicine at Clinic ManagerBattlefield Family Medicine at Clinic Manager
Ricardo GonzalezRicardo Gonzalez
Account Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account ManagerAccount Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager
Lily CalavittaLily Calavitta
Tops Friendly Markets at Hiring Manager/ Floral ManagerTops Friendly Markets at Hiring Manager/ Floral Manager
Kyle Black PT, DPTKyle Black PT, DPT
Physical Therapist, Clinic Manager, Regional Athletico University Representative, Regional Skill Development Mentor at Athletico Physical TherapyPhysical Therapist, Clinic Manager, Regional Athletico University Representative, Regional Skill Development Mentor at Athletico Physical Therapy
Payton PekolaPayton Pekola
Physical Therapy/Hand Therapy Technician at Chehalis Physical TherapyPhysical Therapy/Hand Therapy Technician at Chehalis Physical Therapy