Melissa Mina Phonharath
Rochester,NY
Summary
I am ongoing student seeking opportunities to create new experiences to build a growing career with a strong commitment to learning. Professionally, I'm currently hospitable restaurant manager, highly-motivated with the desire to take on new challenges. I possess a strong worth ethic and exceptional interpersonal skills with the ability to adapt quickly while skilled in working under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Tim Horton's
Gates, NY
09.2015 - 08.2016
- Created a customer base and close relationships with patrons of the restaurant
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, mochas, and Americanos.
Shift Manager
Burger King
Rochester, NY
12.2016 - 01.2018
- Trained new employees, opened and closed store, handled total sales, and built satisfied customer relationships
- Strategic-relationship and partnership-building skills listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
- Manage upset customers, conflicts and challenging situations and delivers outstanding service
- Developed and maintained positive working relationships with staff, customers, and vendors.
Restaurant Manager
Kobe Japanese Steakhouse & Sushi Bar
Rochester, NY
08.2017 - Current
- Acting as the first method of contact for clientele and aiding in services which boosted client retention.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Created new menu items based on customer feedback and industry trends.
- Assisted with kitchen preparation during peak times as needed.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Shift Manager
Crave Ramen
Rochester, NY
12.2022 - 02.2024
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Checked quality of ingredients used in beverages before serving them to customers.
- Informed customers on food allergies associated with certain ingredients used in boba tea creations.
Education
Associate of Science - Global Studies
Monroe Community College
true06-2026
High School Diploma -
Rochester Academy Charter School
Rochester, NY06.2017
Skills
- Hospitality Service Expertise
- Task Delegation
- Mixology Expertise
- Point Of Sale Management
- Effective Complaint Handling
- Supply Inventory Management
- Safe Food Handling
- Efficient Time Management
Certification
- New York Alcohol Training certified March 2022
- ServSafe Food Manager certified April 2024
- Adult, Child and Baby First Aid/CPR/AED certified April 2024
- BLS certified April 2024
Languages
Laotian
Native/ Bilingual
Turkish
Elementary
Spanish
Elementary
References
References available upon request.
Timeline
Shift Manager
Crave Ramen
12.2022 - 02.2024
Restaurant Manager
Kobe Japanese Steakhouse & Sushi Bar
08.2017 - Current
Shift Manager
Burger King
12.2016 - 01.2018
Barista
Tim Horton's
09.2015 - 08.2016
Associate of Science - Global Studies
Monroe Community College
High School Diploma -
Rochester Academy Charter School