ELISSIA ORTIZ
Lake Jackson,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H & R Block Tax Services
Clute, TX
01.2026 - Current
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Assisted clients in understanding tax documents, ensuring clarity and compliance with regulations.
- Guided customers through tax preparation processes, enhancing overall client satisfaction and experience.
- Trained new staff on customer service protocols, fostering a culture of excellence within the team.
- Monitored service quality metrics to ensure adherence to company standards and enhance client engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed and implemented strategies to streamline service delivery, improving operational efficiency.
Contract Housekeeper
MAID 4 U CLEANING SERVICES
Brazoria County, TX
06.2007 - Current
- Maintained cleanliness and organization of assigned areas to ensure client satisfaction.
- Utilized industry-standard cleaning products and tools to perform deep cleaning tasks efficiently.
- Developed customized cleaning plans based on individual client needs and preferences.
- Conducted regular inspections of cleaned spaces to uphold quality standards and address issues promptly.
- Collaborated with team members to optimize workflow and enhance overall service delivery.
- Resolved client inquiries and concerns effectively, fostering positive relationships with customers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Front Desk Clerk
HEAVEN SCENT
Lake Jackson, TX
04.2020 - 08.2021
- Managed front desk operations in a spa and wellness environment.
- Scheduled appointments and handled client communications professionally.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Trained new staff on front desk procedures and customer service protocols.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Stay at Home Parent
Career Break
Lake Jackson, TX
10.2018 - 04.2020
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Managed daily schedules, ensuring timely completion of household tasks and activities.
- Developed educational plans that fostered learning and growth in children's development.
Sales Associate
DILLARD’S
Lake Jackson, TX
01.2018 - 10.2018
- Assisted customers with product selection and personalized service.
- Accurately processed transactions using POS systems.
- Maintained merchandise displays and supported inventory organization.
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Utilized point-of-sale systems effectively to process transactions and manage customer accounts efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Stay at Home Parent
Career Break
Lake Jackson, TX
12.2015 - 01.2018
- Mentored children in essential life skills, fostering independence and responsibility at a young age.
- Evaluated resources for educational materials, improving learning outcomes through informed decision-making.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Assisted in potty training and toilet hygiene.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Drug Screener
ALL AMERICAN SCREENING
Freeport, TX
05.2014 - 12.2015
- Conducted drug screening procedures in compliance with regulations.
- Ensured confidentiality and provided professional customer interaction.
- Conducted thorough screenings for compliance with industry regulations and safety standards.
- Collaborated with cross-functional teams to streamline screening processes and improve operational efficiency.
- Implemented quality control measures to enhance accuracy of screening results.
- Maintained detailed records of screening activities and outcomes in compliance with regulatory requirements.
- Complied with all federal, state, and local regulations as well as company rules.
Stay at Home Parent
Career Break
Lake Jackson, TX
07.2007 - 05.2014
- Managed daily schedules, ensuring timely completion of household tasks and activities.
- Developed educational plans that fostered learning and growth in children's development.
- Organized family events, enhancing communication and collaboration among family members.
- Facilitated conflict resolution, promoting a harmonious home environment through effective mediation techniques.
- Coordinated extracurricular activities, encouraging skill development and social interaction for children.
- Implemented budgeting strategies to optimize household expenses and savings effectively.
Cashier
BUC-EE’S
Lake Jackson, TX
01.2007 - 07.2007
- Operated cash registers in a high-volume retail environment.
- Maintained accuracy in cash handling and drawer reconciliation.
- Delivered friendly, efficient customer service.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels at checkout area, ensuring product availability and organization.
Education
GED -
Brazosport College
Lake Jackson, TX04-2001
Certification - Phlebotomy
Brazosport College
Lake Jackson, TX05-2013
Certification - Health Care Professionalism
Brazosport College
Lake Jackson, TX01-2013
Skills
- Customer Service
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
Certification
- Brazosport College – Lake Jackson, TX
- Phlebotomy Certification
- Health Care Professionalism Certification
Timeline
Customer Service Representative
H & R Block Tax Services
01.2026 - Current
Front Desk Clerk
HEAVEN SCENT
04.2020 - 08.2021
Stay at Home Parent
Career Break
10.2018 - 04.2020
Sales Associate
DILLARD’S
01.2018 - 10.2018
Stay at Home Parent
Career Break
12.2015 - 01.2018
Drug Screener
ALL AMERICAN SCREENING
05.2014 - 12.2015
Stay at Home Parent
Career Break
07.2007 - 05.2014
Contract Housekeeper
MAID 4 U CLEANING SERVICES
06.2007 - Current
Cashier
BUC-EE’S
01.2007 - 07.2007
GED -
Brazosport College
Certification - Phlebotomy
Brazosport College
Certification - Health Care Professionalism
Brazosport College