Melissa S. Greenway
Saint Clair Shores
Summary
To use the skills I have already obtained to help others, and help myself grow.
Overview
19
19
years of professional experience
Work History
Office Assistant Senior-Support Investigation
Macomb County Friend of The Court
Mount Clemens
10.2022 - Current
- Answering phones on a multi line system.
- Maintain accurate records in case management software systems.
- Communicate updates to litigants about their cases effectively and clearly.
- Prepare legal documents and notices for court submissions and reviews.
- Scheduling appointments for Support Investigators.
- Collaborate with team members to ensure efficient office operations.
- Provide administrative support to staff members, including copying and scanning documents, filing and processing appointment notices and court orders.
Office Assistant Senior-Support Enforcement
Macomb County Friend of The Court
Mount Clemens
11.2024 - 08.2025
- Answering phones on a multi line system.
- Maintain accurate records in case management software systems.
- Communicate updates to litigants about their cases effectively and clearly.
- Prepare legal documents and notices for court submissions and reviews.
- Collaborate with team members to ensure efficient office operations.
- Provide administrative support to staff members, including copying and scanning documents, mailing Show Cause hearing notices to litigants, FEIN letters and employment status disclosures to employers.
- Maintaining confidential information of litigants while updating employers and changes of address.
- Answering financial questions regarding payments and receipts.
- Answering general status questions.
Optometric Technician/Receptionist
Shelby Eyecare/Excel Institute
Shelby Charter Township
09.2017 - 09.2022
- Duties included: Appointment scheduling, answering phones, patient confirmations via multi line telephone, patient check in/out, insurance verification, filing insurance claims, accounts receivable/payable, chart/account building, collecting payments, copies/faxes, product inventory/ordering, signing for/shipping packages, maintaining a clean office, preliminary examination of patients including dilation, Humphrey matrix, OCT, VEP, and pERG, pachymetry, tonopen and Goldmann applanation, Optos and Zeiss fundus camera, frame selection help/expertise, contact lens fittings/education and over refraction. Other duties as assigned.
Optometric Technician/Receptionist
Oakland Vision
Walled Lake
10.2016 - 09.2017
- Duties included: Appointment scheduling, answering phones, patient confirmations via telephone, patient check in/out, insurance verification, filing insurance claims, preliminary examination of patients including dilation, Humphrey matrix, OCT, VEP, and pERG, maintaining a clean office, copies/faxes, frame selection help/expertise, contact lens fittings/education, signing for/shipping packages, product ordering/inventory.
Optometric Technician/Receptionist
Advanced Eyecare
Waterford
08.2014 - 03.2015
- Duties included: Appointment scheduling, answering phones, patient confirmations via telephone, patient check in/out, insurance verification, filing insurance claims, preliminary examination of patients including dilation, Humphrey matrix, OCT, VEP, and pERG, maintaining a clean office, copies/faxes, frame selection help/expertise, contact lens fittings, signing for/shipping packages, product ordering/inventory.
Optician/Receptionist
Northwest Eye Physicians
Novi
02.2014 - 06.2014
- Duties included: Appointment scheduling, answering phones, patient confirmations via telephone, insurance verification, billing/filing insurance claims, maintaining a clean office, copies/faxes, frame selection help/expertise, lens/frame ordering for patients, contact lens fittings, signing for/shipping packages, product ordering.
Optometric Technician/Receptionist
Swanson Eyecare, P.C
Novi
07.2013 - 09.2013
- Duties included: Appointment scheduling, answering phones, patient confirmations via telephone, patient check in/ out, insurance verification, filing insurance claims, preliminary examination of patients including dilation, maintaining a clean office, copies/ faxes, frame selection help/expertise, contact lens fittings, signing for/ shipping packages, product ordering.
Optometric Technician/Receptionist
Warren Optometric Clinic
Warren
09.2010 - 07.2013
- Duties included: Answering phones, appointment scheduling, patient check in/out, insurance verification, confirmation calls to patients, answering/taking down messages, preliminary exams of all patients including dilation, Humphrey matrix and EyeSis, frame selection/expertise, contact lens fitting/ instructions, cleaning and maintaining the office, counting the till and the end of the day, Signing for/shipping packages, business errands (i.e. post office, office supply stores, etc.)
Customer Service/ Sales
Guiseppe's Bakery
Eastpointe
11.2006 - 09.2010
- Duties included: Opening/ closing the store, answering phones, phone/ in person customer orders, counter sales, cleaning and maintaining the front store, preparing and packaging customer orders, preparing baked goods for stock (i.e. cookies, cannoli, cream puffs, eclairs, etc.) Wedding cake order specialist/ deliveries, delivery of business orders (i.e. catering companies/ banquet halls, florists, etc.) counting the till at the end of the day, washing dishes, business errands (i.e post office, grocery store, lunch runs, etc.)
Education
High School Diploma -
East Detroit High School
Eastpointe, MISkills
- MICSES
- On Base
- Court View
- Officemate
- Compulink
- Eyecloud
Additional Information
Skilled in typing, phone services, and customer services. Able to work at a fast pace while multitasking to get priority jobs handled quickly and efficiently.
Personal Information
- Title: Seasoned Optometric Technician
- Work Permit: Authorized to work in the US for any employer
Timeline
Office Assistant Senior-Support Enforcement
Macomb County Friend of The Court
11.2024 - 08.2025
Office Assistant Senior-Support Investigation
Macomb County Friend of The Court
10.2022 - Current
Optometric Technician/Receptionist
Shelby Eyecare/Excel Institute
09.2017 - 09.2022
Optometric Technician/Receptionist
Oakland Vision
10.2016 - 09.2017
Optometric Technician/Receptionist
Advanced Eyecare
08.2014 - 03.2015
Optician/Receptionist
Northwest Eye Physicians
02.2014 - 06.2014
Optometric Technician/Receptionist
Swanson Eyecare, P.C
07.2013 - 09.2013
Optometric Technician/Receptionist
Warren Optometric Clinic
09.2010 - 07.2013
Customer Service/ Sales
Guiseppe's Bakery
11.2006 - 09.2010
High School Diploma -
East Detroit High School