Melissaty Sexton
Concordia,KS
Summary
Dynamic professional with extensive experience in customer service and team leadership at The Grind. Proven ability to enhance staff productivity through effective training and mentoring. Skilled in inventory management and conflict resolution, consistently fostering a positive work environment while ensuring high levels of customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Grind
Concordia, KS
01.2025 - 09.2025
- Trained employees to enhance skills and productivity.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Maintained a clean and organized store environment to improve customer experience.
- Collaborated with team members to streamline communication and optimize workflow
- Developed strong relationships with staff, fostering a positive work culture.
- Contributed to customer service initiatives by addressing inquiries and resolving issues promptly.
- Participated in meetings to discuss process improvements and operational challenges faced by the team.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Front Desk Clerk
Super 8 Motel
Concordia, KS
10.2023 - 01.2025
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Responded to guest inquiries, providing accurate information about amenities and local attractions.
- Maintained cleanliness and organization of front desk area, enhancing overall guest satisfaction.
- Processed reservations through various systems, ensuring accuracy in booking details and payment methods.
- Handled cash transactions and balanced cash drawer at end of shifts to ensure financial accuracy.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Barista
Scooter’s Coffee
Concordia, KS
06.2022 - 10.2023
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness of workstations and equipment to ensure compliance with health regulations.
- Assisted customers with menu selections, providing recommendations based on individual tastes.
- Operated espresso machines and coffee brewing equipment efficiently during peak hours.
- Collaborated with team members to enhance workflow and improve service speed.
- Monitored inventory levels, notifying management of low stock items for timely replenishment.
- Trained new baristas on beverage preparation techniques and customer service standards.
Shift Leader
Dairy Queen Grill & Chill
Concordia, KS
07.2016 - 08.2023
- Supervised daily operations, ensuring adherence to safety and food quality standards.
- Trained and mentored team members to improve service efficiency and customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
Concordia Jr/Sr High School
Concordia, KS05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Conflict resolution
- Multitasking and organization
- Verbal and written communication
- Coaching and mentoring
- Inventory management
Timeline
Assistant Manager
The Grind
01.2025 - 09.2025
Front Desk Clerk
Super 8 Motel
10.2023 - 01.2025
Barista
Scooter’s Coffee
06.2022 - 10.2023
Shift Leader
Dairy Queen Grill & Chill
07.2016 - 08.2023
High School Diploma -
Concordia Jr/Sr High School