Meliza Mercedes
Bronx
Summary
Dedicated and highly observant Asset Protection Detective with more than six years of experience conducting surveillance, deterring theft, apprehending shoplifting suspects, and investigating employee dishonesty for Macy's. Certified to conduct investigative interviews and assist in disciplinary actions, including employee suspensions and terminations. Holds an Associate of Science in Criminal Justice (2024) and is currently pursuing a Bachelor of Science in Human Services at Monroe University with a 3.24 GPA. Bilingual in English and Spanish.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Asset Protection Detective / Store Detective
Macy's
Yonkers, NY
01.2019 - Current
- Conduct undercover and CCTV surveillance to detect and deter shoplifting, fraud, and organized retail crime.
- Apprehend theft suspects in accordance with company policy and legal standards.
- Investigate internal theft and employee dishonesty.
- Conduct investigative interviews with employees and suspects.
- Prepare detailed incident reports and maintain confidential records.
- Collaborate with law enforcement and support criminal cases.
- Recommend disciplinary actions, including suspensions and terminations.
Sales Representative
LeRoy Pharmacy
Bronx, NY
01.2016 - 01.2019
- Assisted customers with product selection and maintained inventory records.
- Coordinated with vendors and provided high-quality customer service.
Tax Preparer
Liberty Tax Service
Brooklyn, NY
01.2013 - 01.2016
- Prepared individual tax returns while maintaining strict confidentiality.
- Explained tax information and filing requirements to clients.
Education
Bachelor of Science - Human Services
Monroe University
New Rochelle, NY05.2026
General Educational Development - undefined
Associate of Science - Criminal Justice
Monroe University
New Rochelle, NY01.2024
Skills
- Surveillance and CCTV Monitoring
- Theft Prevention and Loss Reduction
- Internal Investigations
- Interview and Interrogation Techniques
- Incident Report Writing
- Microsoft Word and Excel
- Bilingual: English and Spanish
Certification
- New York State Registered Security Guard
- Certified Investigative Interviewer (Macy's Internal Certification)
Languages
Spanish
Native or Bilingual
Timeline
Asset Protection Detective / Store Detective
Macy's
01.2019 - Current
Sales Representative
LeRoy Pharmacy
01.2016 - 01.2019
Tax Preparer
Liberty Tax Service
01.2013 - 01.2016
General Educational Development - undefined
Associate of Science - Criminal Justice
Monroe University
Bachelor of Science - Human Services
Monroe University