Melizabeth Coats Figaro
Fairfax ,VA
Summary
Dynamic and dedicated Medical Assistant with experience at Family Health International, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient trust through exceptional communication and care. Successfully assisted in minor surgeries and optimized medical records management, contributing to a streamlined clinic operation and improved patient satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Health International
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Store Manager
McDonald's Restaurant
06.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Chick-fil-A
06.2023 - 06.2025
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Education
Family Clinic Training Cente
2946 Sleepy Hollow Rd, Falls Church, VA 2204411.2024
12 -
Chantilly High School
Chantilly 06.2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- CPR
Certification
Medical assistant
Servsafe certification
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Store Manager
Chick-fil-A
06.2023 - 06.2025
Store Manager
McDonald's Restaurant
06.2021 - Current
Medical Assistant
Family Health International
Family Clinic Training Cente
12 -
Chantilly High School
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