Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
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Melleny Pich

Philadelphia,PA

Summary

Versatile hospitality professional with experience leading teams in diverse environments. Strong in staff collaboration, guest services, and training. Ready to support safe, efficient operations and consistent service under pressure.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Poker Dealer

Live Casino
Philadelphia, Pennsylvania
01.2024 - Current
  • Dealt cash and tournament poker games, ensuring fair play and customer satisfaction.
  • Verified bets, blinds, and payouts to maintain compliance with house rules and enhance game integrity.
  • Adhered to security protocols for money transactions, ensuring safety and protection of game operations.

Casino Host

Live Casino
Philadelphia, Pennsylvania
05.2023 - 01.2024
  • Provided personalized customer service to guests, ensuring a welcome and positive gaming experience.
  • Coordinated reservations, responded to phone inquiries, and organized waitlist records to streamline guest flow.
  • Verified guest information and issued applicable tax forms in compliance with casino gaming procedures.

Assistant Manager

East South Asian Cuisine
Philadelphia, Pennsylvania
08.2019 - 03.2023
  • Monitored inventory orders and managed stock rotation to ensure compliance with food safety standards.
  • Educated staff on guest service, menu knowledge, and sanitation practices to enhance customer experience.
  • Supported front-of-house and kitchen crews during daily dining service.

Education

High School Diploma -

Horace Furness High School
Philadelphia
06-2022

Skills

  • Gaming regulations
  • Cash handling experience
  • Customer service and hospitality
  • Rapid decision-making
  • Effective time management
  • Team collaboration
  • Conflict resolution
  • Personable communication

Certification

  • CPR Certified
  • Pennsylvania State Gaming License

Language

Khmer - Fluent ( speaking )

Timeline

Poker Dealer

Live Casino
01.2024 - Current

Casino Host

Live Casino
05.2023 - 01.2024

Assistant Manager

East South Asian Cuisine
08.2019 - 03.2023

High School Diploma -

Horace Furness High School
Melleny Pich