Melissa Surbano
Cedar Valley,ON
Summary
Dedicated and Adaptable professional with over 11 years of experience in hospitality services . Proven ability to provide exceptional guest care, maintain safety and cleanliness standards, and support daily living activities. Skilled in multitasking, client communication, and maintaining high standards of service in fast-paced environments. Committed to fostering comport, and dignity and satisfaction in every client interaction.
Overview
9
9
years of professional experience
Work History
Housekeeper
GO PLACE CLUB
Markham, ONTARIO
11.2023 - 2025
- Maintained cleanliness and organization of guest areas throughout the facility.
- Sanitized restrooms and common areas to ensure health standards compliance.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Monitored guest requests for additional services or supplies promptly.
- Implemented safe handling practices for cleaning chemicals and materials.
- Provided exceptional customer service by addressing guest inquiries courteously.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
WAITRESS
KING'S LOBSTER RESTAURANT
COTAI CENTRAL, MACAO
07.2022 - 03.2023
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and promptly communicated with the kitchen staff.
- Served food and beverages efficiently while ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Room Attendant
SHERATON GRAND MACAO HOTEL
COTAI CENRAL, MACAO
03.2014 - 05.2022
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Restocked supplies and amenities in rooms daily for guest convenience.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Managed linen cart by keeping neat and organized.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Education
Bachelor of Science - PRACTICAL NURSING
ASIAN COLLEGE OF SCIENCE AND TECHNOLOGY
SORSOGON CITY05-2012
Skills
- Cleaning techniques
- Safety procedures
- Sanitation practices
- Supply management
- Customer service
- Time management
Languages
English
Professional
filipino
Full Professional
Timeline
Housekeeper
GO PLACE CLUB
11.2023 - 2025
WAITRESS
KING'S LOBSTER RESTAURANT
07.2022 - 03.2023
Room Attendant
SHERATON GRAND MACAO HOTEL
03.2014 - 05.2022
Bachelor of Science - PRACTICAL NURSING
ASIAN COLLEGE OF SCIENCE AND TECHNOLOGY