Mellissa Rembleski
Farmington,MN
Summary
Knowledgeable and dedicated customer experience professional with extensive experience in the bracing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with both internal and external customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, growing businesses and a willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Account Solutions Associate
DYNATRONICS
03.2011 - 02.2024
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
- Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
- Facilitated timely order processing and delivery by liaising between customers, sales representatives, and logistics teams.
- Cultivated positive working relationships with external partners such as vendors or suppliers who played a role in delivering exceptional service levels to clients.
- Managed multiple accounts simultaneously with attention to detail while prioritizing urgent tasks according to importance or complexity level.
- Collaborated with cross-functional teams to address complex customer needs and provide comprehensive solutions.
- Assessed individual customer needs with attentive questioning techniques, offering personalized recommendations based on their specific requirements.
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with cross-functional teams to develop customized solutions tailored to key account requirements.
- Served as primary point-of-contact for all key account-related matters, ensuring timely resolution of issues and consistent communication with relevant stakeholders.
- Supported sales and reporting for large and medium-sized accounts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with manufacturing and supply chain management for new product revision implementation and inventory concerns.
Receptionist
Bird & Cronin, Inc
10.2010 - 06.2011
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Associate of Arts -
Inver Hills Community College
Inver Grove Heights, MNHigh School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06.2006
Skills
- Customer Service
- Attention to Detail
- Computer Skills
- Complex Problem-Solving
- Cross-Functional Teamwork
- Key Account Management
- Product Knowledge
- Issue and Complaint Resolution
- Order Processing
- CRM software proficiency
- Supply chain familiarity
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Account Solutions Associate
DYNATRONICS
03.2011 - 02.2024
Receptionist
Bird & Cronin, Inc
10.2010 - 06.2011
Associate of Arts -
Inver Hills Community College
High School Diploma -
Twentynine Palms High School
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