Mohammad Masoud
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Account Solutions Specialist
Charles Schwab
El Paso, TX
03.2021 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Managed diverse projects and resolved complex issues to support timely completion.
Account Solutions Associate
Charles Schwab
El Paso, TX
11.2018 - 03.2021
- Improved reporting accuracy, implementing new data management system.
- Improved team collaboration by initiating regular coordination meetings.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Client Service Representative
Alorica
El Paso, TX
06.2017 - 10.2018
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
Office Manager
Atlas Factoring
El Paso, TX
01.2017 - 05.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed detailed plans based on broad guidance and direction.
Research Assistant
University Of Texas At El Paso
El Paso, TX
09.2015 - 12.2016
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Coordinated with external research partners to ensure seamless integration of collaborative projects.
- Participated in lab meetings and project presentations.
Baker
Einstein Bagels
El Paso, TX
02.2014 - 01.2016
- Operated and maintained bakery equipment, including ovens and mixers.
- Created appealing displays to showcase products in bakery.
- Operated ovens and bakery equipment to prepare products according to recipes.
Education
Master of Science - Industrial Engineering
The University of Texas At El Paso
El Paso, TX12-2016
Bachelor of Science - Mechanical Engineering
Jordan University of Science And Technology
Irbid, Jordan06-2013
Skills
- Data entry
- Customer relationship management
- Quality assurance
- Teamwork and collaboration
- Customer service
- Adaptability and flexibility
- Incident management
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Account Solutions Specialist
Charles Schwab
03.2021 - Current
Account Solutions Associate
Charles Schwab
11.2018 - 03.2021
Client Service Representative
Alorica
06.2017 - 10.2018
Office Manager
Atlas Factoring
01.2017 - 05.2017
Research Assistant
University Of Texas At El Paso
09.2015 - 12.2016
Baker
Einstein Bagels
02.2014 - 01.2016
Master of Science - Industrial Engineering
The University of Texas At El Paso
Bachelor of Science - Mechanical Engineering
Jordan University of Science And Technology