Jayda Jazz Niumatalolo
North Salt Lake
Summary
Dynamic Complaint Specialist with a proven track record at MoneyLion Technologies (and a developing one at Regions Bank), excelling in complaint analysis and relationship building. Achieved outstanding debt recovery through empathetic negotiation and effective problem-solving. Recognized for enhancing customer satisfaction and compliance, while consistently meeting targets in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Account Solutions Specialist
Regions Bank
Salt Lake Cuty, UT
04.2026 - Current
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Customer Advocate
MoneyLion Technologies
New York, NY
11.2019 - 01.2025
- Investigated and resolved customer complaints efficiently, ensuring satisfaction and retention.
- Analyzed feedback trends to identify areas for service improvement and process optimization.
- Collaborated with cross-functional teams to develop strategies addressing recurring issues effectively.
- Led training sessions for staff on complaint handling protocols and best practices.
- Managed regulatory and non-regulatory complaints in activities associated with resolution of customer complaints received by federal and state regulators.
- Mentored and developed team members, providing regular performance feedback and supporting their professional growth.
Account Manager
Foursight Capital
Salt Lake City, UT
04.2017 - 06.2019
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
- Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
Collector II
Exeter Finance Corp
Clearfield, UT
01.2016 - 03.2017
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
Bonneville High School
South Ogden, UTSkills
- Complaint analysis
- Cross-functional coordination
- Complaint handling
- Problem-solving
- Time management
- Excellent communication
- Active listening
- Relationship building
- Phone etiquette
- Stress tolerance
Timeline
Account Solutions Specialist
Regions Bank
04.2026 - Current
Customer Advocate
MoneyLion Technologies
11.2019 - 01.2025
Account Manager
Foursight Capital
04.2017 - 06.2019
Collector II
Exeter Finance Corp
01.2016 - 03.2017
High School Diploma -
Bonneville High School