SHAROLYN ROBINSON
Beaver Falls
Summary
I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Account Solutions Specialist
CVS Health
07.2021 - 08.2023
- Third party insurance claim billing associated with the dispensing medication and using the bill method required by the payer
- Transmit or submit claims (paper/electronic) to insurance payors for reimbursement
- Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
- Maintaining supporting and chronological notes that detail action taken to resolve billing edits
- Maintain patient demographic and insurance information and data collections systems, including all billing reports, queues, or diversions according to payer and company policy guidelines
- Research and respond to insurance companies and governmental payors regarding billing issues or related questions by telephone, via the internet, and in writing
- Contact patients, physician's offices or insurance carriers as needed in order to expedite billing claims.
Clerk
Private Industry Council
02.2019 - 08.2021
- Collaborated with and educated customers on obtaining product benefits
- Helped customers with understanding their account details
- Resolved account issues with customers by processing refunds when necessary
- SITE SUPERVISOR (SEASONAL) SALVATION ARMY
- Planned and organized meal events for children in need
- Shared self-impactful experiences with children and parents
- Managed the facility hours (responsible for opening and closing).
Customer Service Representative
Alorica
11.2014 - 10.2018
- Collaborated with and educated customers on obtaining product benefits.
- Helped guide customers with understanding their accounts.
- Resolved account issues spotting errors and processing refunds.
Education
Certificate - INFORMATION PROCESSING IN DATA ENTRY
ISLAND DRAFTING AND TECHNICAL INSTITUTE
Long Island City, NY06.1997
1 Semester (no degree) - COMMUNICATIONS
GENEVA COLLEGE
01.2006
Skills
- Data entry and management
- Document preparation and copying
- Meeting and office coordination
- Clerical support and mail handling
Administrative Skills:
- Correspondence and customer service
- Phone and email communication
- Record keeping and reporting
Communication Skills:
High Level Profile
Experienced: 20+ yrs. in Sales and Retail
Resourceful: Microsoft Office Suite, Professional Writing, Public Speaking
Dependable: Awarded monthly for exceeding sales expectations in current role
Teachable: Self-taught Python programming language basics (in 2018)
Timeline
Account Solutions Specialist
CVS Health
07.2021 - 08.2023
Clerk
Private Industry Council
02.2019 - 08.2021
Customer Service Representative
Alorica
11.2014 - 10.2018
Certificate - INFORMATION PROCESSING IN DATA ENTRY
ISLAND DRAFTING AND TECHNICAL INSTITUTE
1 Semester (no degree) - COMMUNICATIONS
GENEVA COLLEGE