Mellonie Sharp
Clarksville,TN
Overview
7
7
years of professional experience
Work History
Telecommunications Technician
General Dynamics
07.2024 - 11.2024
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Business Analyst
Centene Corporation
12.2021 - 12.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Provider Data Management Analyst II
Centene Corporation
01.2020 - 12.2021
- Provided ongoing technical support to end-users experiencing difficulties with accessing or interpreting organizational databases or reports.
- Delivered accurate and timely reporting by automating report generation processes and establishing clear deadlines for data submission.
- Played an instrumental role in driving major cost savings through effective resource allocation based on accurate analysis of historical spend patterns in available datasets.
- Conducted thorough audits of existing databases to identify inconsistencies, redundancies, and areas for improvement.
- Trained new hires on best practices related to data integrity, security protocols, and efficient file management techniques.
Customer Service Representative
Centene Corporation
08.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Electronic Engineering
O'Fallon Technical High School
St Louis, MO05-1988
Skills
- Fiber-optic troubleshooting
- Device installation
- Customer support
- Network configuration
- Data analysis
- Technical documentation
Timeline
Telecommunications Technician
General Dynamics
07.2024 - 11.2024
Business Analyst
Centene Corporation
12.2021 - 12.2023
Provider Data Management Analyst II
Centene Corporation
01.2020 - 12.2021
Customer Service Representative
Centene Corporation
08.2017 - 12.2019
Electronic Engineering
O'Fallon Technical High School
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