Mellony Kuester
Crestview
Summary
Detail-oriented professional with extensive experience in office administration and volunteer recruitment. Known for successfully streamlining processes and managing schedules, contributing to impactful rehabilitation programs and efficient resource allocation.
Overview
11
11
years of professional experience
Work History
Program Coordinator
Okaloosa County Board of County Commissioneers
Crestview, FL
08.2023 - 01.2026
- Coordinated over 12 in-jail programs for inmates and 15 in-patient rehabilitation programs.
- Led volunteer recruitment efforts, expanding support networks for jail projects and initiatives.
- Coordinated community outreach programs to enhance inmate rehabilitation.
- Answered phone calls and responded to inquiries from customers, and external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Assisted in the recruitment of volunteers by processing paperwork, scheduling interviews, and facilitating onboarding activities for new volunteers.
Off-Duty Coordinator
Okaloosa County Sheriff's Office
Shalimar, FL
04.2019 - 08.2023
- Managed scheduling of over 200 deputies for various off-duty details, ensuring adequate coverage at all times.
- Entered initial off-duty request(s), generated reports, and produced tracking documents.
- Contacted vendors for payment of details.
- Gathered and organized materials to support details.
- Organized and maintained project documentation.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for details.
- Pleasantly greeted all callers and asked how to be of assistance.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
Office Administrative Assistant
North Okaloosa Physician Group
Crestview, FL
02.2015 - 04.2019
- Managed appointment scheduling and patient correspondence to enhance office efficiency.
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Assisted in billing processes, verifying insurance information for accuracy and completeness.
- Implemented inventory management practices for medical supplies, optimizing resource allocation and usage.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Assisted with the implementation of new patient registration procedures, streamlining the registration process for patients.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Used office software to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Bachelor of Arts - Criminal Justice/Forensic Science
The University of West Florida
Pensacola, FLSkills
- Office administration
- Process improvements
- Report generation
- Volunteer management
- Generating schedules
- Referral coordination
Timeline
Program Coordinator
Okaloosa County Board of County Commissioneers
08.2023 - 01.2026
Off-Duty Coordinator
Okaloosa County Sheriff's Office
04.2019 - 08.2023
Office Administrative Assistant
North Okaloosa Physician Group
02.2015 - 04.2019
Bachelor of Arts - Criminal Justice/Forensic Science
The University of West Florida