MELODEE SELF
Madison,WI
Overview
6
6
years of professional experience
Work History
Floor Lead
Sur La Table
Madison, WI
11.2023 - Current
- Assist customers in finding products and providing information regarding product availability.
- Organize store by returning merchandise to proper areas and restock displays.
- Open and close cash registers by counting money, separating charge slips and balancing drawers.
- Recommend, select and locate merchandise based on customer desires.
Barista
Cargo Coffee
Madison, WI
01.2023 - Current
- Prepare and serve a variety of coffee drinks, along with pastries and cookies
- Educate customers on the drinks menu, make recommendations, and up-sell items
- Receive and process payments (cash and card)
- Greet customers as they enter
- Count the cash drawers and calculate the daily deposit
- Maintain and clean the store.
Barista
Starbucks
Fitchburg, WI
03.2022 - 01.2023
- Providing excellent customer service
- Taking orders at counter and at drive through
- Brew coffee, tea, and create seasonal drinks to customer specifications
- Operate cash registers and credit card machines
- Adhere to food and safety regulations.
Operations Manager / Sales Associate
Williams Sonoma
Madison, WI
11.2020 - 01.2022
- Educate myself on products to give accurate information to customers
- Lead inventory and help coworkers input the information
- Locate, pack and ship products to customers and other stores
- Create displays using products
- Help customers make the best decision on which products to buy based on their needs
- Place orders online for customers if item is out of stock.
Supervisor / Hostess
Hoffman House
Rockford, IL
07.2020 - 10.2020
- Answer phone calls to take reservations and take out orders
- Bring customers to table and introduce them to their waitress/waiter
- Calculate, gather and give 'tip outs' to bussers and runners
- Resolve customer complaints in a professional manner
- Open and close dining area and registers.
Banquet Server
Hoffman House
Rockford, IL
05.2019 - 02.2020
- Serve customers food and beverages in a positive, friendly and timely manner
- Prepare room for dining by clothing tables, setting decorations, silverware, cups and centerpieces
- Remove courses from tables as completed, replenish utensils and refill water carafes
- Set up and break down tables for parties.
Sandwich Artist
Subway
Roscoe, IL
07.2018 - 01.2015
- Greet and serve guests
- Maintain food and sanitation standards
- Prepare food neatly and accurately in a timely manner
- Prepare fresh vegetables, cookies, and bread daily
- Restock food bar.
Education
High school or equivalent -
Hononegah Community High School
05.2020
Skills
- Customer Service - 5 years
- Management-3 years
- Public Speaking - 6 years
Timeline
Floor Lead
Sur La Table
11.2023 - Current
Barista
Cargo Coffee
01.2023 - Current
Barista
Starbucks
03.2022 - 01.2023
Operations Manager / Sales Associate
Williams Sonoma
11.2020 - 01.2022
Supervisor / Hostess
Hoffman House
07.2020 - 10.2020
Banquet Server
Hoffman House
05.2019 - 02.2020
Sandwich Artist
Subway
07.2018 - 01.2015
High school or equivalent -
Hononegah Community High School