Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melodie Bizzell

Winnsboro,LA

Summary

Dedicated professional with strong customer service skills. Experienced in appointment scheduling and efficient communication, contributing to high customer satisfaction and accurate record-keeping.

Overview

2
2
years of professional experience

Work History

Clerk

USPS
, Louisiana
06.2024 - Current
  • Process incoming and outgoing mail efficiently and accurately.
  • Sort and distribute mail to designated departments daily.
  • Assist customers with inquiries regarding services and packages.
  • Maintain organized records of shipments and deliveries regularly.
  • Monitor inventory levels of supplies, and request restocks as needed.
  • Assist customers with inquiries and complaints in a professional manner.
  • Communicate with customers and employees to answer questions or explain information.
  • Greet visitors in a friendly and professional manner, while directing them appropriately.
  • Perform data entry tasks to update customer account records.
  • Verify accuracy of all paperwork prior to submission for processing.
  • Organize and maintain filing systems for confidential documents.
  • Utilize computer software programs to create reports, labels, forms.
  • Operate cash register to process cash, check, and credit card transactions.
  • Process payments, refunds, and exchanges accurately and efficiently.
  • Prepared deposits according to established procedures.
  • Answer customer inquiries via phone and email.

Referrer

Clinic
Winnsboro, LA
02.2024 - 07.2024
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • I would make sure that the doctors to whom I was referring the customer accepted the insurance that the customer had.
  • Make calls to check on the progress of the referral.
  • Once I had confirmation of acceptance and an appointment date, I would call the customer to confirm that they were aware of the appointment.
  • Answer phone calls and schedule appointments for Winnsboro Medical Clinic.

Seasonal Support Driver

UPS
, LA
11.2023 - 12.2023
  • Loaded and unloaded packages efficiently to maintain delivery schedules.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Communicated with dispatch to receive route updates and instructions.
  • Navigated delivery routes using GPS systems for timely service.
  • Maintained accurate records of deliveries and vehicle maintenance logs.
  • Provided excellent customer service during package drop-offs and pickups.
  • Collaborated with team members to optimize delivery efficiency and safety measures.
  • Delivered goods and services to customers on time and in excellent condition.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Secured merchandise, avoiding damage during transportation.

Education

High School Diploma -

Umpire High School
Umpire, AR
05-2010

Skills

  • Customer service
  • Appointment scheduling
  • Time management
  • Record keeping
  • Communication skills
  • Problem solving
  • Customer satisfaction

References

References available upon request.

Timeline

Clerk

USPS
06.2024 - Current

Referrer

Clinic
02.2024 - 07.2024

Seasonal Support Driver

UPS
11.2023 - 12.2023

High School Diploma -

Umpire High School

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