Melodie Hamilton

• Company Overview: Remote
• Managed approximately 30-40 inbound, video and chat support calls per day
• Research and determine appropriate actions to assist customers with issue
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Company Overview: Snellville, GA

• Duties included but not limited to payroll, managed inventory, scheduling, greeting clients, answering phones, setting appointments, and upselling products
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service resulting in repeat business and referrals
• Maintained safe and healthy conditions by following organization standards and legal regulations
• Managed day-to-day business operations with a staff of 9.

• Company Overview: Doraville, GA
• Entered and processed tax payers forms with accurate and timely manner
• Doraville, GA
• Verified accuracy of data before transcribing.
• Consistently met or exceeded performance metrics for both speed and accuracy in assigned transcription tasks.
• Safeguarded sensitive information through strict adherence to confidentiality policies and guidelines.
• Reduced errors in transcribed data by conducting thorough quality control checks before submission.

• Collected on past due medical bills.
• Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
• Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.

• Implemented efficient processes for order fulfillment,
• Optimized inventory control by maintaining accurate records of usage and placing timely orders for replacements.
• Implemented quality control measures to ensure accuracy in order processing, reducing errors and store complaints.
• Assisted management in inventory control, carefully monitoring stock levels and placing orders as needed to avoid shortages for 21 of chain stores.