Melodie Matthews
Claremont ,NH
Summary
Dedicated pharmacy technician and retail shift supervisor with a strong track record in team leadership and inventory management. Known for enhancing service delivery and training new staff to ensure compliance with safety protocols.
Overview
4
4
years of professional experience
Work History
Pharmacy technician/Retail Shift Supervisor
CVS Pharmacy
Hanover, New Hampshire
10.2022 - Current
- Processed prescription orders with accuracy and efficiency to meet diverse customer needs.
- Assisted customers with medication inquiries, providing clear and concise information.
- Resolved customer inquiries and issues promptly to support customer satisfaction.
- Resolved customer complaints and reported issues to senior management.
- Assisted customers with product selection.
- Managed inventory levels to optimize medication availability and organization.
- Operated pharmacy software to enter patient information and track prescriptions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Completed opening and closing duties to facilitate business operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Trained new staff on procedures and safety protocols effectively.
- Supervised daily operations and coordinated workflow of team members to enhance service delivery.
- Facilitated communication between shifts to ensure smooth transitions.
- Identified and resolved any issues that arose during shifts. that arose during the shift in a proactive manner.
- Ensured compliance with health and safety regulations during shifts.
Education
High School Diploma -
Deptford Township High School
575 Fox Run Road Deptford, Nj, 0809606-2024
Skills
- Prescription processing
- Medication preparation
- Pharmacy software
- Inventory management
- Customer support
- Customer satisfaction
- Problem solving
- Attention to detail
- Team leadership
Timeline
Pharmacy technician/Retail Shift Supervisor
CVS Pharmacy
10.2022 - Current
High School Diploma -
Deptford Township High School