Melodie Zuniga
amarillo,Texas
Summary
Dynamic and results-driven professional with extensive experience with the Department, excelling in team work, staff management and training. Proven track record in enhancing team performance and productivity through strategic planning and effective communication. Skilled in data analyses and conflict resolution, fostering a collaborative environment to achieve organizational goals.
As an experienced Supervisor who leads team members to complete jobs on-time, I assigns tasks, trains employees, and implements policy and procedure effectively . I possess excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. I have gained experience as the Leadership mentor and developing new staff throughout the years
Overview
17
17
years of professional experience
Work History
CPI AR/ Investigation Supervisor II
TX DFPS CPI
05.2012 - Current
- Oversee daily operations to ensure compliance with state policies and procedures.
- Mentored staff in case management practices and procedures.
- Developed team to enhance team performance in case work.
- Conducted regular performance evaluations to identify areas for improvement.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversee daily operations of tasks, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- utilizing data warehouse reports to monitor patterns and trends related to child safety
- interact and maintain professional relationships with community partners such as attorneys, law enforcement, judges, legal teams, clients and medical professionals, along with numerous other agencies that serve our community.
- Oversee and staff cases regarding safety and risk to children.
- Work with case workers up to state office level management regarding case related issues.
- Interview, hire and develop new staff while working closely with the training compliance team
- Leadership mentor for newly promoted Supervisors in region 01.
Main Control JSO
Randall County Youth Center
05.2008 - 01.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- operate all security in and out of the facility
- Monitor the safety of juvenile residence
- Follow all safety protocols of the facility and state guidelines
- adapt to high stress and at times chaotic situations while remaining calm
Education
High School Diploma -
Amarillo High School
Amarillo, TXBachelor of Science - Criminal Justice
West Texas A&M University
Canyon, TX12-2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Team building
- Processes and procedures
- Relationship building
- Policy enforcement
- Project planning
- Expectation setting
- Data analytics
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Quality control
- Task delegation
- Documentation and reporting
- Workflow management
- Employee development
- Safety and Risk assessing
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Adaptability and flexibility
- Professionalism
- Reliability
- Quality assurance
- Team collaboration
- Continuous improvement
- Teamwork
- Team leadership
Timeline
CPI AR/ Investigation Supervisor II
TX DFPS CPI
05.2012 - Current
Main Control JSO
Randall County Youth Center
05.2008 - 01.2011
High School Diploma -
Amarillo High School
Bachelor of Science - Criminal Justice
West Texas A&M University