MELODIE D. FORD
Knightdale,NC
Summary
Twenty years of experience in recruiting, interviewing, training, policies, procedures, customer service and working
with the public. Highly responsible, organized and self-motivated.
Overview
20
20
years of professional experience
Work History
Training and Curriculum Specialist
North Carolina Department of Health and Human Services
02.2017 - Current
- Coordinate course development, revisions, and course quality for the Economic and Family Services Section, ensuring the courses adhere to design standards.
Makes changes to course content and course delivery necessary to ensure alignment with local and state needs.
Serve as primary development point of contact for training materials for programs specified Economic and Family Services Programs such as Work First Family Assistance, Food and Nutrition Services.
Conducts joint meeting with various staff across all programs to promote better internal communication patterns.
Identifies, coordinates, and delivers needed training in policy across programs and NC FAST procedures and functions, supervisory skills, resource management methodology, customer service principles, interviewing skills, etc.
Evaluates training needs; develops training materials, such as case examples and tests;
Gathers and analyzes data to determine appropriate course development; gather and analyzes quality assurance, program monitoring, and audit information to determine additional training needs; and compiling data and develop reports for the section.
Works closely with internal team to schedule and set up webinars internally and statewide.
Sets-up Economic and Family Services , Work First Family Assistance, Food and Nutrition Services courses in the Learning Management System (LMS).
Performs program administration duties, including initiating and facilitating planning meetings, setting up training sessions, scheduling training rooms, assist with reviewing and creating training materials.
Program Policy and Planing Consultant
North Carolina Division of Development and Early Education
09.2010 - Current
- Served as Professional Development Committee Chair Conducted monthly professional development team meetings
- Successfully instituted mentoring and job shadowing programs Collaborated with in-house and field staff concerning professional development activities
- Assisted with designing a successful on-boarding program for new employees Experience participating on interview teams and providing constructive input concerning hiring practices Demonstrated exceptional communication and customer service skills
- Maintained time and leave balances in the NC Beacon Payroll System Maintained personnel files of worker/employees
- Prepared quarterly performance appraisal formats Effectively, handled conflict resolution issues related to staff issues/queries related to various HR policies
- Prepared and creating online training's, hosted webinars and presentations
- Experience interpreting rules, regulations and policies on the state level
- Served as Subject Matter Expert for Healthy Social Behaviors/Center on the Social Emotional Foundations for Early Learning (C.S.E.F.E.L) for the DCDEE Center of Excellence Committee Collaborated with Statewide Project Manager for the NC Healthy Social Behaviors Initiative at Child Care Resources Inc. and other state level and global agencies such as the Department of Environmental Health and Natural Resources, Department of Insurance, Resource and Referral Council, the North Carolina Partnership for Children, NC Public Health Women's and Children's Branch Provides early childhood development best practices to families and child care providers for children age 0-12
- Develops written communication related to rule changes to be shared with section staff, child care providers and partner agencies Prepares materials (i.e.
- emails, letters, frequently asked questions) to assist with communicating updates related to law and rule changes and other agency initiative to internal and external customers, as needed Creates and/or updates forms and resource materials necessary for section staff to use in conjunction when monitoring and/or providing technical assistance Coordinates the design and preparation of the Regulatory Services Section Procedures Manual Chapters, Child Care Center Handbook, and Family Child Care Home Handbook, which are used in conjunction with the monitoring responsibilities of the field based staff Researches, evaluates and develop system and policy options for consideration, including analysis of policy and rule changes that are proposed and developing written materials that describe potential impact on section activities Works closely with supervisor and the agency's Rule making Coordinator to research rule recommendations and draft potential rule language for the NC Child Care Commission Ensures section content on the website is available and up-to-date Designs and creates PowerPoint presentations to be used by section staff pertaining to new or amended rules and section policies and procedures Researches federal and state laws that impact child care and provide recommendations to supervisor on implementation of the new laws and rules and identify ways to get the information out to agency staff, child care providers, and partner agency staff Uses technology to assist with collecting statistical data collection, and to ensure accurate and clear reports are created and available upon request Uses database systems, software, equipment and other devices to create ways to automate and improve the section's processes Primary statewide technical assistance contact with field staff for the Section as well as other state agencies Explains the application of the child care licensing law and regulations to purchasing agencies, resource and referral agencies, training resources and local building and fire inspectors and Environmental Health Specialists.
- Collaborate with partners, Child Care Resource and Referral agencies across the state and globally Analyzes and evaluates changes to Regulatory Services to ensure that continually changing program mandates and objectives are accomplished and child outcomes enhanced Assists staff, providers, parents and local partnerships with the interpretation and practical application of the NC.
Connectivity Consultant
Child Care Laws and Rules
07.2006 - 08.2010
- Experience working with childcare data collection, data reporting, and training Developed methods for collection and analysis of data needed for planning and reporting program activities Created historical and current statistical data used for creating trending reports for senior management and the NC Department of Commerce for annual and quarterly comparisons Conducted ongoing Division training for the Day Care Regulatory Laptop (DCRL) program and regulatory system with data entry keying program Maintained the overall data integrity of the Regulatory database by analyzing and evaluating systems to ensure that systems met program mandates and objectives Analyzed and interpreted information for the monthly statistical report for internal and external customers and other similar reports Provided training to Division of Child Development and Early Education (DCDEE) staff for the following databases: Regulatory System, (DCRL), Microsoft SharePoint 3.0 and Data Warehouse Provided statistical data to various Section staff, community agencies, legislatures and media upon request.
- Provided ongoing technical assistance to DCDEE staff for questions, corrections/deletions, and problems with the regulatory system, DCRL program, and licensing document preparation Processed updates/changes in field staff names, territories, and access to the regulatory system Responsible for testing and evaluating the software applications and systems for regulatory section Processed requests from the DCDEE webmaster and staff to make changes/updates to facility and provider information on the agency website Generated reports as requested by internal and external customers Coordinated with the Information Management Systems to coordinate updates, revisions, and changes implemented in the regulatory system, DCRL program, and website Maintain ITS Router Return Agreements for regulatory field staff Maintained Flash Drive Authorization for regulatory field staff Maintained updates to the Regulatory and DCRL manuals by making revisions, updated and corrections to align with system changes Created on line training's through the use of Camtasia Studios software to teach system processes for DCRL, Regulatory, Data Warehouse, SharePoint and etc Coordinated with the IMS department to ensure that new hires for the regulatory section complete the self-registration for the North Carolina Identity (NCID) management system.
Early Childhood Education Instructor
Johnston Community College
09.2004 - 10.2006
- Taught EDU 157 - The Importance of Play Introduced the use of indoor and outdoor physical activities to promote the physical, cognitive, and social/emotional development of children Taught the role of active play, development of play skills, playground design, selection of safe equipment, and materials and surfacing for active play Discussed the stages of play, the role of teachers in play, and the design of appropriate active play areas and activities Taught EDU 261 - Child Care Administration Covered policies, procedures and responsibilities for the management of early childhood education programs Identified key community and statewide organizations and agencies that serve as resources for early care and education programs Trained college students how to create a child care portfolio Explained and demonstrated to students how to develop a written job description and procedures for interviewing prospective candidates Identified state licensing and sanitation regulations and described their purpose and importance for maintaining program quality and a safe and healthy environment.
Education
Bachelor of Science - Child Development and Early Education
East Carolina University
Greenville, NC1990
Skills
- Onboarding
- Training/Hiring
- Supervisory Experience
- Organized
- Learning Management System (LMS)
- Microsoft Office Suite: Word, PowerPoint, Excel, Publisher, Outlook, and SharePoint
- Performance management systems
- Adobe Products
- WebEx/Zoom
- Recruitment/staffing
- Statistical reporting
Affiliations
- DHHS Workforce Planning Committee Member (2012-2013)
- DHHS Leadership Graduate (2013)
- DHHS Certified Leading at All Levels Trainer (2015)
- Received Mental Health First Aid Training Certification (2015)
Timeline
Training and Curriculum Specialist
North Carolina Department of Health and Human Services
02.2017 - Current
Program Policy and Planing Consultant
North Carolina Division of Development and Early Education
09.2010 - Current
Connectivity Consultant
Child Care Laws and Rules
07.2006 - 08.2010
Early Childhood Education Instructor
Johnston Community College
09.2004 - 10.2006
Bachelor of Science - Child Development and Early Education
East Carolina University
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