La'Diamond Kelly
Durham,NC
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Application Specialist
North Carolina Department Of Health And Human Services
09.2020 - Current
- Documented clients' issues and processes of resolution.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over the phone and in video meetings.
- Corrected and modified inaccurate files and records.
- Viewed and verified confidential or private information.
- Performed routine data entry or document management.
Seasonal Advisor
The LEGO Group
08.2022 - 02.2023
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Used POS system to process sales, returns, online orders, and gift card activations.
Dispatcher Office Assistant
Canteen Vending Service, Corporate
09.2020 - 09.2021
- Maintained updated and detailed records of calls in physical and electronic databases.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored and tracked dispatch communication systems.
- Sent out drivers to assist callers based on locations, needs, and worker availability.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Circulation Desk Assistant
Joyner Library At East Carolina University
08.2016 - 05.2020
- Educated library patrons about policies for checking out materials and using resources.
- Greeted patrons warmly and offered to assist with issues or needs.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Located requested books on shelves and in the library database and fetched items for patrons.
- Maintained library databases to support accuracy and availability in circulation systems.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC05.2020
Skills
- Technical Support
- Customer Needs Assessments
- Critical Thinking
- Microsoft Office
- Customer Experience
- Document Organization
- Clerical Support
- Administrative Procedures
- Cataloging of Materials
- Guest Services
- Active Communication
- Office Administration
Timeline
Seasonal Advisor
The LEGO Group
08.2022 - 02.2023
Application Specialist
North Carolina Department Of Health And Human Services
09.2020 - Current
Dispatcher Office Assistant
Canteen Vending Service, Corporate
09.2020 - 09.2021
Circulation Desk Assistant
Joyner Library At East Carolina University
08.2016 - 05.2020
Bachelor of Science - Criminal Justice
East Carolina University
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