Melody Birchfield
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Teller Supervisor
Marquette Bank
Chicago, IL
08.2021 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted bank's products and services by consistently cross-selling to customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Counted cash drawers and made bank deposits.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts
Customer Service Representative
Wintrust Bank
Maywood, IL
08.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
Warehouse Picker
Amazon
Joliet, IL
10.2016 - 08.2019
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Representative
Dress Barn Dress Barn Woman
Melrose Park, IL
10.2016 - 08.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Bank Teller
BMO Harris Bank
Berwyn, IL
09.2007 - 07.2013
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
Dispatcher
USPS, United States Postal Service
Bensonville, IL
12.2012 - 02.2013
- Directed all dispatching, routing and tracking of fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
Education
High School Diploma -
BOGAN
Cicero, IL06.1988
Skills
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer Retention Strategies
Timeline
Teller Supervisor
Marquette Bank
08.2021 - Current
Customer Service Representative
Wintrust Bank
08.2019 - 09.2021
Warehouse Picker
Amazon
10.2016 - 08.2019
Customer Service Representative
Dress Barn Dress Barn Woman
10.2016 - 08.2019
Dispatcher
USPS, United States Postal Service
12.2012 - 02.2013
Bank Teller
BMO Harris Bank
09.2007 - 07.2013
High School Diploma -
BOGAN
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