Melody Carmona
San Juan,TEXAS
Summary
Responsible,honest goal-oriented professional Medical Assistant seeking a position in a challenging medical facility where my attention to detail and compassion for patients will result in a position organizational image and efficiency as well as Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Alberto Duran OBGYN
San Juan
04.2022 - 08.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
Customer Service Representative
Senture
McAllen, Texas
03.2024 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
Victoria's Secret & PINK
McAllen
09.2023 - 12.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Medical Assistant
Dr.Nelson Kalaf MD
Mission, Texas
11.2018 - 04.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Contacted medical facilities to schedule patients for admission.
Education
High School Diploma -
Psja Sotomayor Highschool
Pharr, TX06-2017
Some College (No Degree) - Medical Assisting
Southern Careers Institute Inc
Pharr, TXSkills
- HIPAA Compliance
- Data Entry
- Patient Flow Management
- Inventory Management
- Medical Terminology
- Patient-focused care
- Medical Billing
- Phlebotomy
- Patient Scheduling
- CPR
- Medical Records Management
- Able to lift [Number] pounds
- Restocking lab supplies
- Documentation and recordkeeping
- First Aid
- Electronic Medical Records
- Certified in Basic Life Support (BLS)
- Customer Service
- Stocking supplies
- Vital Sign Monitoring
Timeline
Customer Service Representative
Senture
03.2024 - 06.2024
Sales Associate
Victoria's Secret & PINK
09.2023 - 12.2023
Medical Assistant
Alberto Duran OBGYN
04.2022 - 08.2024
Medical Assistant
Dr.Nelson Kalaf MD
11.2018 - 04.2019
High School Diploma -
Psja Sotomayor Highschool
Some College (No Degree) - Medical Assisting
Southern Careers Institute Inc