Melody Ceesay
Oklahoma City,OK
Summary
Successful branch manager with exceptional customer service skills. Professional and dependable candidate with a positive attitude. Highly effective problem solver with the ability to de-escalate situations with confidence and understanding. Candidate who thrives in a fast paced environment with the ability to multitask effectively.
Overview
12
12
years of professional experience
Work History
Branch Manager
World Acceptance
12.2016 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Examined customer loan applications for loan approvals and denials.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Maintained friendly and professional customer interactions.
Assistant Manager
World Acceptance
08.2014 - 06.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service.
Surveillance Operator
Choctaw Casino
07.2012 - 08.2014
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Supported continuous improvement efforts within the department by suggesting operational enhancements based on personal experiences and industry trends.
- Improved overall performance of the surveillance team through regular participation in training sessions and staying updated on industry best practices.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Supported law enforcement investigations with accurate documentation and provision of surveillance footage when needed.
Education
Diploma -
Broken Bow High School
Broken Bow, OKSkills
- Strong team-builder
- Team Player
- Financial Services
- Excellent time management skills
- Customer Service
- Interviewing and Hiring
- Verbal/written communication
- Attention to Detail
- Proficient in MS Office
- Decision-Making
- Client Relationship Management
- Information Management
- Documentation
- Training and Development
- Loan Documentation
- Conflict Resolution
- Collections
- Risk Mitigation
Timeline
Branch Manager
World Acceptance
12.2016 - Current
Assistant Manager
World Acceptance
08.2014 - 06.2016
Surveillance Operator
Choctaw Casino
07.2012 - 08.2014
Diploma -
Broken Bow High School
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