Melody Dado
Troy,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills, very eager to learn. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
General Manager
Courtyard Marriott Detroit Southfield
08.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Analyzed market trends and competitor activities to create competitive advantages.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Operations Manager
L.A. Mortgage
08.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Mortgage Loan Officer
Rocket Mortgage
06.2017 - 05.2022
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Enhanced client relationships by providing personalized customer service and addressing concerns promptly.
Unit Secretary/ Telemetry Technician/ CNA
McLaren Port Huron Hospital
04.2013 - 05.2017
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Processed lab paperwork and requests according to physicians' orders.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Education
Associate of Science -
Macomb Community College
Warren, MISkills
- Reliable
- Loyal
- Accountable
- Curious
- Business Development
- Motivation
- Customer Retention
- Schedule Management
- Quality Management
- Time Management
- Sales Expertise
- Staff Motivation
- Skilled Negotiator
- Team Player
Timeline
General Manager
Courtyard Marriott Detroit Southfield
08.2022 - Current
Operations Manager
L.A. Mortgage
08.2021 - Current
Mortgage Loan Officer
Rocket Mortgage
06.2017 - 05.2022
Unit Secretary/ Telemetry Technician/ CNA
McLaren Port Huron Hospital
04.2013 - 05.2017
Associate of Science -
Macomb Community College
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