Melody Dong
Bellevue
Summary
Dedicated professional skilled in customer service and employee training, with a strong track record in conflict resolution and inventory oversight. Capable of enhancing team performance and ensuring a seamless guest experience through effective communication and organization in fast-paced environments.
Overview
11
11
years of professional experience
Work History
CSR/PIC/Bartender/Server/Hostess
Fogo De Chao- Brazilian Steak House
Bellevue
08.2019 - Current
- Weekly and monthly inventories
- Placing all liquor orders with multiple vendors
- Ensuring customer satisfaction
- Disabling any arising issues between guests and employees
- Putting together weekly wine tastings for the employees to help familiarize them with our products and boost sales
- Training new employees
- Memorizing and crafting all specialty cocktails and classic cocktails
- Serving high volume sections
- Greeting and seating all guests
- Coordinated table arrangements and reservations for optimal guest experience.
- Responded to customer complaints with empathy and professionalism.
Server/Bartender/Bar Manager/Shift leader
Earl’s Kitchen and Bar
Bellevue
09.2022 - 06.2026
- Weekly bar inventory
- Placing liquor and bar supplies orders
- Guest and employee management
- Conflict resolution
- Helping train new servers/bartenders
- Memorizing and crafting all cocktails
- Provided exceptional customer service in a fast-paced dining environment.
- Resolved customer complaints with professionalism and care.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Trained new bartenders on drink preparation and customer service standards.
- Handled emergency situations with composure and in accordance with company guidelines.
SPC/ E-4 Automated Logistical Specialist
U.S Army Reserves – U.S Military Branch
Bellevue
10.2016 - 10.2022
- Maintain stock records, material control, inventory records
- Organizing incoming supplies and equipment
- Process inventories, surveys and documents
- Distributing shipping documents
Lead Hostess/Expo/Server/Bar-back
Vivo 53 – Italian Restaurant
Bellevue
06.2017 - 12.2019
- Greeting and seating guests
- Booking reservations
- Training newly employed hosts
- Running food and keeping orders organized
- Waiting tables
- Prepping and stocking the bar
Cashier
The French Bakery
Bellevue
10.2015 - 05.2017
- Assisting customers through the day at a quick and efficient pace, taking orders and providing the orders.
- Restocked products and pastries in designated areas to maintain inventory levels.
- Cleaning and maintaining a clean and neat environment.
- Assisted coworkers in handling registers, food machinery, locating products and unloading supplies.
Education
Associate of Arts -
Bellevue College
06-2026
Associate of Arts -
University of Alabama
01-2020
High school -
Newport High School
Bellevue, WA01-2018
Skills
- Customer service
- Conflict resolution
- Inventory management
- Employee training
- Time management
- Event coordination
Personal Information
Date of Birth: 08/27/99
Locations
- LA, Los Angeles, CA
- Russia
- China
- Bellevue, WA
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Server/Bartender/Bar Manager/Shift leader
Earl’s Kitchen and Bar
09.2022 - 06.2026
CSR/PIC/Bartender/Server/Hostess
Fogo De Chao- Brazilian Steak House
08.2019 - Current
Lead Hostess/Expo/Server/Bar-back
Vivo 53 – Italian Restaurant
06.2017 - 12.2019
SPC/ E-4 Automated Logistical Specialist
U.S Army Reserves – U.S Military Branch
10.2016 - 10.2022
Cashier
The French Bakery
10.2015 - 05.2017
Associate of Arts -
Bellevue College
Associate of Arts -
University of Alabama
High school -
Newport High School