Melody Eyob
Summary
Current student working toward Security+ in Cybersecurity and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Assertive customer representative uncovers and stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Grill Marx
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Service Representative
Green Star Milling
03.2021 - Current
- Managed customer calls efficiently in fast-paced call center environment
- Built trusting relationship with customers to better understand needs
- Handled customer inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Reviewed invoices for accuracy and completeness before processing
- Generated check runs based on approved invoices, ensuring timely disbursement of funds to vendors
- Matched purchase orders with corresponding invoices, identifying any discrepancies for further investigation
Coordinator
Copper Canyon Grill
09.2023 - 10.2024
- Assisted with recruitment, onboarding, and training of new team members
- Offered flexible working hours to cover busy shifts during periods of high demand
- Monitored dining area to track seating availability, service and occupancy
- Coordinated waitstaff to balance workload between restaurant sections
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Leader
Chick Fil A
11.2019 - 09.2023
- Inspired teams using motivational leadership style
- Tracked employee performance to determine areas of strength and improvement
- Attended and contributed to regular managerial meetings
Education
Certification -
UMGC
Hanover, MDAssociate of Science - Cyber Security
Howard Community College
Columbia, MD12-2025
Skills
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Call Management
- Computer Proficiency
- Decision Making
- Customer service
- Multitasking and organization
- Customer relations
- MS office
Certification
SQF
HACCP
Languages
tigrigna
Native or Bilingual
Timeline
Host
Grill Marx
10.2024 - Current
Coordinator
Copper Canyon Grill
09.2023 - 10.2024
Customer Service Representative
Green Star Milling
03.2021 - Current
Leader
Chick Fil A
11.2019 - 09.2023
Certification -
UMGC
Associate of Science - Cyber Security
Howard Community College
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