Savannah hayley
New braunfels,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Great at finding win-win solutions.
Overview
1
1
year of professional experience
Work History
Host
Gristmill river restaurant and bar
New braunfels
07.2022 - 03.2023
- Welcomed and seated guests in a high-volume, fast-paced tourist restaurant
- Managed waitlists, ensuring timely seating while maintaining an exceptional guest experience
- Collaborated with kitchen and service staff to ensure smooth table turnover during peak hours
- Provided guests with information on menu options and local attractions in Gruene, TX
- Handled guest inquiries and resolved seating-related issues, maintaining a positive dining environment.
Salon Cordinator
Canvas Salon
Dripping springs
- Managed client appointments, ensuring smooth scheduling and communication between stylists and clients
- Greeted and assisted clients upon arrival, enhancing customer satisfaction with personalized service
- Coordinated with waste management services to ensure proper disposal and compliance with health regulations
- Handled client inquiries, providing product recommendations and resolving any service-related concerns
- Maintained salon cleanliness and organization, ensuring a welcoming environment and adherence to safety standards.
Server
Suburbs Bar and eatery
Montgomery
- Delivered exceptional service in a high-energy, upscale sports bar, catering to diverse clientele
- Accurately took and served food and drink orders, ensuring compliance with customer preferences and dietary restrictions
- Managed large tables and group events, providing fast, attentive service during high-traffic sporting events
- Upsold premium beverages and menu items, contributing to increased revenue and customer satisfaction
- Handled customer transactions efficiently using POS systems while ensuring accurate billing and cash management.
Education
Cosmetology -
Aveda Arts & Sciences Institute
Shenandoah, TX04-2024
Skills
- Active Listening
- Clear Communication
- Problem-Solving
- Patience
- Empathy
- Building rapport
- Product and service knowledge
- Appointment Scheduling
- Telephone Etiquette
- Customer interaction
- Cleanliness and sanitation
- Team Management
- Supply Management
- Coordination skills
- Conflict Mediation
- Scheduling
Projects
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References
References available upon request.
Timeline
Host
Gristmill river restaurant and bar
07.2022 - 03.2023
Salon Cordinator
Canvas Salon
Server
Suburbs Bar and eatery
Cosmetology -
Aveda Arts & Sciences Institute
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