Melody Fox-Lewis
Harlan,KY
Summary
Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions.
Overview
12
12
years of professional experience
Work History
Cashier
Big O’s Commissary
Harlan, KENTUCKY
08.2024 - Current
- Answered customer questions and provided store information.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Checked personal identifications during alcohol and tobacco sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Balanced daily transactions on a computerized point-of-sale system.
Executive Assistant
Patriot Fuels LLC
Harlan, KY
06.2022 - 05.2024
- Followed proper accounting and bookkeeping procedures to support audits.
- Took detailed notes in meetings and disseminated information afterward.
- Handled confidential information with discretion and integrity.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Facilitated communication between different departments within organization.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Delivered optimal administrative, customer service and case management support.
- Facilitated communication between senior management and staff.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Conducted research on various topics as requested by executives or senior management personnel.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Executed special objectives and projects in response to executive team and board member requests.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained confidential records and files related to executive operations.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Developed effective filing systems for easy retrieval of information when needed.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Prepared invoices and drafted memos for executives.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Greeted visitors warmly upon arrival at the office premises.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Office Manager
Harlan Family Dentistry
Harlan, KY
06.2013 - 02.2014
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Processed payroll accurately ensuring all employees were paid on time.
- Delegated work to staff, setting priorities and goals.
- Reviewed files and records to obtain information and respond to requests.
- Developed and implemented office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored inventory levels and placed orders when needed.
- Maintained confidential records relating to personnel matters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office budget to handle inventory, postage and vendor services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to customer inquiries via phone or email in a professional manner.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained filing system for records, correspondence and other documents.
- Ensured compliance with applicable laws regarding employment practices.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Team Member
Tractor Supply Company
Harlan, KY
01.2013 - 07.2013
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to maximize productivity and efficiency.
- Addressed customer needs, responding to specific requests.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
- Identified needs of customers promptly and efficiently.
- Provided customer service support to ensure satisfaction.
- Built and maintained working relationships with peers and upper management.
- Resolved customer issues promptly in a professional manner.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted customers with product selection and ordering process.
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with team members to achieve daily goals.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
High School Diploma -
James A Cawood High School
Harlan, KENTUCKY05-2005
Skills
- Letter preparation
- Filing
- Sensitive material handling
- Paperwork drafting
- Grant report writing
- Recordkeeping
- Office equipment maintenance
- Filing and data archiving
- Phone call answering
- Medical terminology
Timeline
Cashier
Big O’s Commissary
08.2024 - Current
Executive Assistant
Patriot Fuels LLC
06.2022 - 05.2024
Office Manager
Harlan Family Dentistry
06.2013 - 02.2014
Team Member
Tractor Supply Company
01.2013 - 07.2013
High School Diploma -
James A Cawood High School