Melody Gutierrez
Gurnee,IL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Northwestern Lake Forest Hospital
Lake Forest, IL
06.2019 - 08.2024
- Conducted safety rounds regularly to ensure safe environment for patients.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Provided emotional support to patients and their families during difficult times.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
Client Service Representative
Advanced Dermatology
Lincolnshire, IL
08.2019 - 04.2022
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Provided customer service support to clients in a timely and efficient manner.
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
Education
Certified Nurse Assistant - Nursing Assistance
College of Lake County
Grayslake, ILSkills
- HIPAA Compliance
- Epic knowledge
- Clinical Documentation
- Attention to Detail
- Patient Safety
- Adaptability
- Problem-solving abilities
- Relationship Building
- Task Prioritization
- Team Collaboration
Languages
Spanish
Native/ Bilingual
Certification
- CNA - Certified Nursing Assistant
Timeline
Client Service Representative
Advanced Dermatology
08.2019 - 04.2022
Patient Care Technician
Northwestern Lake Forest Hospital
06.2019 - 08.2024
Certified Nurse Assistant - Nursing Assistance
College of Lake County
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