Melody Luna
Manteca,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Utilizes effective communication and organizational skills to maintain store standards and customer satisfaction. Track record of problem-solving and flexibility in fast-paced retail environments.
Overview
5
5
years of professional experience
Work History
Lead Key Holder
Claw Daddy Arcades
3401 Dale Rd Modesto, CA 95356
08.2024 - 01.2025
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a fun arcade experience.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal guests.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following safety protecols.
- Performed cash, card, and check transactions to complete customer purchases.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Member Frontline • Cashier
Sam’s Club
Riverside, CA
10.2022 - 07.2023
- Provided excellent member service by acknowledging and addressing member needs
- Assisted members with purchasing decisions and located merchandise
- Resolved member issues and concerns promptly, ensuring high customer satisfaction
- Prompted the company’s products and services to increase sales while opening credit cards
- Assisted members with various payment types, ensuring accurate transactions
Court Monitor • Cashier
Sky Zone
Riverside, CA
12.2019 - 02.2022
- Provide excellent service and attention to guests
- Work directly with guests providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards
- Ensured all areas of park were clean and tidy for guests
- Handle opening and closing cash registers
Floor Sales • Cashier
Burlington
Riverside, CA
10.2019 - 02.2020
- Managed cash registers for opening and closing
- Maintained cleanliness and organization of sales floor, fitting rooms, and stock room
- Successfully achieved credit card and loyalty reward goals, providing memorable guest experiences
- Ensured the checkout line moves quickly and efficiently while answering phones in a professional manner
Education
Associates - Business Administration
Riverside City College
02.2025
Skills
- Customer Satisfaction
- Attention to Detail
- Interpersonal
- Communication
- Organized
- Time management skills
- Reliability and punctuality
- Written and verbal communication
Languages
Spanish
Full Professional
Timeline
Lead Key Holder
Claw Daddy Arcades
08.2024 - 01.2025
Member Frontline • Cashier
Sam’s Club
10.2022 - 07.2023
Court Monitor • Cashier
Sky Zone
12.2019 - 02.2022
Floor Sales • Cashier
Burlington
10.2019 - 02.2020
Associates - Business Administration
Riverside City College