Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melody Luna

Manteca,CA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Utilizes effective communication and organizational skills to maintain store standards and customer satisfaction. Track record of problem-solving and flexibility in fast-paced retail environments.


Overview

5
5
years of professional experience

Work History

Lead Key Holder

Claw Daddy Arcades
08.2024 - 01.2025
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a fun arcade experience.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal guests.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following safety protecols.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Member Frontline • Cashier

Sam’s Club
10.2022 - 07.2023
  • Provided excellent member service by acknowledging and addressing member needs
  • Assisted members with purchasing decisions and located merchandise
  • Resolved member issues and concerns promptly, ensuring high customer satisfaction
  • Prompted the company’s products and services to increase sales while opening credit cards
  • Assisted members with various payment types, ensuring accurate transactions

Court Monitor • Cashier

Sky Zone
12.2019 - 02.2022
  • Provide excellent service and attention to guests
  • Work directly with guests providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards
  • Ensured all areas of park were clean and tidy for guests
  • Handle opening and closing cash registers

Floor Sales • Cashier

Burlington
10.2019 - 02.2020
  • Managed cash registers for opening and closing
  • Maintained cleanliness and organization of sales floor, fitting rooms, and stock room
  • Successfully achieved credit card and loyalty reward goals, providing memorable guest experiences
  • Ensured the checkout line moves quickly and efficiently while answering phones in a professional manner

Education

Associates - Business Administration

Riverside City College
02.2025

Skills

  • Customer Satisfaction
  • Attention to Detail
  • Interpersonal
  • Communication
  • Organized
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication

Languages

Spanish
Full Professional

Timeline

Lead Key Holder

Claw Daddy Arcades
08.2024 - 01.2025

Member Frontline • Cashier

Sam’s Club
10.2022 - 07.2023

Court Monitor • Cashier

Sky Zone
12.2019 - 02.2022

Floor Sales • Cashier

Burlington
10.2019 - 02.2020

Associates - Business Administration

Riverside City College

Similar Profiles

CREATE PROFILE
Melody Luna