Melody Mainville
Kannapolis,NC
Summary
With over 30 years of experience in customer service, I have consistently demonstrated excellence in delivering outstanding support, earning awards for best customer service throughout my career. I thrive in connecting with people, expertly managing even the most challenging situations. My strong problem-solving abilities and attention to detail enable me to address issues effectively and efficiently. I am unafraid to ask questions—no matter how seemingly minor—to ensure clarity and success.
I have been proficient in computer use since 1989, gaining extensive knowledge of Microsoft software, as well as experience with HTML and basic coding in previous roles. I am a dedicated lifelong learner who believes that witthe right guidance, I can master any skill. As a visual and hands-on learner, I excel in environments where teaching methods align with my strengths.
Colleagues and employers recognize me as a hardworking and loyal team member who upholds honesty and integrity in all tasks. I prioritize achieving results, fostering a positive workplace atmosphere, and avoiding unnecessary drama. My enthusiastic and optimistic energy is a valuable asset, contributing to exceptional interactions with both patients and customers. Versatile professional with a strong background in office administration, customer service, and the food industry. Proficient in various computer applications and experienced in secretarial duties, which include managing correspondence, scheduling, and record-keeping. Additionally, I possess experience in warehouse operations, demonstrating skills in inventory management, and logistics. Known for excellent interpersonal skills, attention to detail, and a commitment to providing outstanding service in all professional settings. I am eager to leverage this diverse skill set, and dedication to efficiency and customer satisfaction in a new role.
Overview
6
6
years of professional experience
Work History
CSA
AVI Foodsystems
Concord, NC
06.2024 - Current
- Responsible for providing excellent customer service, supporting the supervisor and team, and ensuring smooth operations in a food service setting, potentially handling duties beyond your role description.
- Directly interact with customers, address their needs, resolve issues, and provide a positive experience.
- Assist with various tasks, including food preparation, inventory management, and maintaining a clean, organized workspace.
- Collaborate effectively with supervisors, and other team members, to ensure smooth operations and meet customer expectations. Tasks might extend beyond the defined role of CSA, such as doing work that a supervisor normally does.
- The specific duties can vary based on the specific location of the AVI Foodsystems facility (e.g., corporate office, government institution, manufacturing location, distribution center). Responsible for providing excellent customer service, supporting the supervisor and team, and ensuring smooth operations in a food service setting, potentially handling duties beyond your role description.
- Customer service directly interacts with customers, addresses their needs, resolves issues, and provides a positive experience.
- Assist with various tasks, including food preparation, inventory management, and maintaining a clean and organized workspace. Teamwork: Collaborate effectively with supervisors, and other team members, to ensure smooth operations and meet customer expectations. Tasks might extend beyond the defined role of CSA, such as doing work that a supervisor normally does. Location-Specific Duties: The specific duties can vary based on the specific location of the AVI Foodsystems facility (e.g., corporate office, government institution, manufacturing location, distribution center).
- I played an essential role by providing personalized patient experiences through the coordination and management of our front desk during check-in/out. No optical experience.
- Provide patients with a personalized check-in/out process experience that creates a timely, seamless, and positive experience. Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
- I Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs) and Collaborate with doctor(s) and team members to provide seamless patient experience.
- Experienced in a front desk, reception, or customer-facing role, supporting administrative duties and clerical tasks.
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff. Flexible, nimble, and agile mindset with the ability to wear multiple hats. Friendly, caring, and patient-centric person who thrives in a fast-paced environment. Team player who is willing to collaborate to provide the best patient experience.
Shoe Puller
Shoe Show Warehouse
Concord, NC
03.2023 - 01.2024
- As an order puller at the SHOE SHOW, Inc. distribution center in Concord, NC, I participated in warehouse operations, picking orders, and assisting in fulfilling shipments to stores.
Here's a more detailed breakdown of the role:
General Warehouse Operations:
involved in all aspects of the warehouse, including stocking shelves, receiving deliveries, and ensuring smooth operations. - Order Picking and Fulfillment:
primary responsibility will be to locate, pack, and prepare orders for shipment to Shoe Show stores. - Inventory Management: Help keep inventory organized and accurate, assisting with tasks like pallet loading and unloading.
It Tech Customer Support
Visual Clubmate/ Torvic Technologies
Remote, CA
08.2021 - 03.2023
- Assisting customers with technical issues, troubleshooting hardware and software problems, providing guidance, and ensuring customer satisfaction through prompt and effective solutions.
Here's a more detailed overview of what an IT Tech Customer Service role entails: - Troubleshooting and Problem Solving:
Identifying, diagnosing, and resolving technical issues related to hardware, software, networks, and other IT systems. - Customer Support:
Providing technical assistance to internal employees or external customers via phone, email, chat, or in-person. - Documentation and Knowledge Base:
Maintaining accurate records of customer interactions, issues, and resolutions, and contributing to the development and upkeep of a knowledge base. - Software and Hardware Expertise:
Proficiency in operating systems, applications, and IT infrastructure to support, maintain, and troubleshoot systems. - Communication and Interpersonal Skills:
Excellent communication skills to explain technical concepts to both technical and non-technical audiences, and to build rapport with customers. - Client Relationship Management:
Building and maintaining positive relationships with clients to ensure satisfaction and provide effective support.
Following established procedures: - Following company policies and procedures regarding incident management, escalation, and documentation.
- Strong knowledge of computer hardware, software, operating systems, networks, and security protocols.
- Problem-Solving Skills: The ability to analyze complex issues, identify root causes, and develop effective solutions.
- The ability to analyze technical problems and determine the best course of action.Assisting customers with technical issues, troubleshooting hardware and software problems, providing guidance, and ensuring customer satisfaction through prompt and effective solutions. Here's a more detailed overview of what an IT Tech Customer Service role entails.
- Core Responsibilities: Troubleshooting and Problem Solving: Identifying, diagnosing, and resolving technical issues related to hardware, software, networks, and other IT systems. Customer Support: Providing technical assistance to internal employees or external customers via phone, email, chat, or in-person. Documentation and Knowledge Base: Maintaining accurate records of customer interactions, issues, and resolutions, and contributing to the development and upkeep of a knowledge base. Software and Hardware Expertise: Proficiency in operating systems, applications, and IT infrastructure to support, maintain, and troubleshoot systems.
- Communication and Interpersonal Skills: Excellent communication skills to explain technical concepts to both technical and non-technical audiences, and to build rapport with customers. Client Relationship Management: Building and maintaining positive relationships with clients to ensure satisfaction and provide effective support. Following established procedures: Following company policies and procedures regarding incident management, escalation, and documentation.
Line Cook/Food Prep Cook
McDonald's
Sonora, CA
10.2020 - 07.2021
- As a Cook Line Prep Team Member . I would prepare and cook menu items, ensuring food quality and sanitation while assisting with other kitchen duties like sweeping, mopping, and stocking, all while working effectively as part of a team.
Prepare and cook menu items accurately and efficiently, focusing on speed and quality.
Operate and maintain grill, fryer, and other kitchen equipment, ensuring food is cooked to McDonald's standards. - Accurately assemble sandwiches and other menu items following established procedures.
Prepare ingredients, such as cutting vegetables, slicing meats, and stocking the prep area.
Maintain a clean and organized work area, following strict food safety and sanitation protocols.
Stock and replenish ingredients and supplies, ensuring a smooth flow of operations
Collaborate effectively with other kitchen staff members to ensure efficient workflow and high-quality food preparation. - Fast-Paced Environment: Ability to work quickly and efficiently in a fast-paced, high-volume environment.
- Teamwork: Ability to work effectively as part of a team and follow directions.
Food Safety: Understanding of basic food safety and sanitation principles.
Physical Stamina: Ability to stand and move around for extended periods, lifting up to 25 pounds.
Pest Control Office Assistant
Angels Pest Control
Mi-Wuk Village, CA
01.2019 - 10.2020
- Customer Service & Communication:
- Answer phone calls and respond to customer inquiries: Provide accurate and helpful information about services, pricing, and scheduling.
- Handle customer complaints and concerns: Address issues professionally and efficiently, ensuring customer satisfaction.
- Provide exceptional customer service: Maintain a positive and helpful attitude in all interactions.
- Scheduling & Dispatching:
- Schedule service appointments: Coordinate with customers to find suitable times for pest control services.
- Dispatch technicians to service locations: Ensure technicians have the necessary information and materials to complete their tasks.
- Communicate with technicians: Keep them informed of any changes or updates to their schedules.
- Manage customer records and documentation: Maintain accurate and organized records of customer information and service history.
- Process invoices and payments: Ensure accurate billing and timely payment collection.
- Track key business statistics and data: Monitor performance metrics and identify areas for improvement.
- Assist with other administrative tasks: As needed, support other office staff with various duties.
- Other Potential Responsibilities:
- Problem-solving: Address customer issues and find solutions.
- Teamwork: Collaborate with other office staff and technicians.
- Computer proficiency: Utilize computer software for scheduling, record-keeping, and communication.
Education
High School Diploma -
Summerville High School
Tuolumne, CA06-1998
Skills
- Customer service
- Inventory management
- Food safety
- Team collaboration
- Order fulfillment
- Technical troubleshooting
- Scheduling appointments
- Problem solving
- Effective communication
- Documentation management
- Time management
- Data entry
- Patience and tolerance
- Money handling
- POS systems and ordering platforms
- Billing procedures
- Order and refund processing
- Account updating
Accomplishments
- 2 Awards In Best Customer Service
Timeline
CSA
AVI Foodsystems
06.2024 - Current
Shoe Puller
Shoe Show Warehouse
03.2023 - 01.2024
It Tech Customer Support
Visual Clubmate/ Torvic Technologies
08.2021 - 03.2023
Line Cook/Food Prep Cook
McDonald's
10.2020 - 07.2021
Pest Control Office Assistant
Angels Pest Control
01.2019 - 10.2020
High School Diploma -
Summerville High School