Melody Mambo
Centennial,CO
Summary
Dynamic professional with a proven track record at ThriveCare, excelling in patient care and administrative skills. Expert in adaptive decision-making and excellent communication, significantly enhancing patient satisfaction and operational efficiency. Demonstrates a strong work ethic and time management, ensuring high-quality service across diverse roles.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful work setting.
Overview
3
3
years of professional experience
Work History
Paratransit Driver
Best Day Services LLC.
05.2023 - 08.2023
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
Front Desk Assistant
Campion Academy
08.2020 - 05.2023
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Sales Associate
Tilly's Clothing Store
06.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Nursing Assistant
ThriveCare
06.2021 - 08.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
High School Diploma -
Campion Academy
Loveland, CO05.2023
Skills
- Strong Work Ethic
- Excellent Communication
- Administrative Skills
- Inclement weather driving
- Adaptive Decision Making
- Hospitality services
- Time Management
- Patient Care
Timeline
Paratransit Driver
Best Day Services LLC.
05.2023 - 08.2023
Sales Associate
Tilly's Clothing Store
06.2022 - 08.2022
Nursing Assistant
ThriveCare
06.2021 - 08.2021
Front Desk Assistant
Campion Academy
08.2020 - 05.2023
High School Diploma -
Campion Academy