Melody Olivares
Lincolnton,NC
Summary
Diligent professional with 14 years of experience and a proven knowledge of records management, report generation, and workflow prioritization. Aiming to leverage my skills to successfully fill the role at your company and become an asset.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Capstone Multi-Family Group
Creekside Apartments, Hickory, North Carolina
04.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Introduced prospective tenants to types of units available and performed tours of premises.
Property Manager
Horizons at Steele Creek Apartments
08.2021 - 10.2022
- Verified continuous compliance with state and federal regulations and retained related documentation
- Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs
- Solicited and analyzed bids from contractors for repairs, renovations and maintenance
- Marketed vacancies through social media and partnerships with local leasing agents
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Met with prospective tenants to show properties and explain terms of occupancy
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
- Filed Evictions and in charge of delinquent accounts
- Evaluated systems and procedures, identifying and implementing improvements
- Accomplished financial objectives by forecasting requirements and initiating corrective actions.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Community Manager
Westdale Asset Management
04.2018 - 10.2020
- Gathered information from residents and devised successful resolutions to any and all issues
- Aided team during construction, interior renovation and property rehabilitation projects
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning
- Drove tenant feedback to deliver information to management for corrective action
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Automated office operations, managing client correspondence, record tracking, budgeting, and data communications
- Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports
- Drove facility growth and increased resident morale by planning special activities
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
General Manager
Downtown Dairy Treats
07.2017 - 03.2019
- Established and achieved clear performance goals for revenue, customer service and customer retention
- Controlled portion sizes for optimal cost controls
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Enforced staff performance and service standards to deliver consistent and positive customer experiences
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings to Owner
- Marked new products
- Sole keyholder.
Assistant Manager
Hardees
08.2009 - 05.2017
- Established and managed effective controls for labor and inventory costs
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Controlled store GAP percentage and ensured optimal food cost ratio
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency
- Ordered food products, kitchen equipment and food service supplies and also maintained daily inventory
- Sought out and implemented methods to improve service and team performance to boost business sustainability
- Assessed employee schedules for effectiveness and approved all timesheets
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Trained employees on cooking techniques, safety standards and performance strategies
- Trained other employees into management
Education
No Degree - CPO
GCAA
Charlotte06.2023
National Apartment Leasing Professional -
National Apartment Association
01.2019
Associate of Applied Science Office Administration -
Gaston College
01.2017
Skills
- Policy administration
- Microsoft Office expertise
- Property Management
- Preparing Property Agreements
- Conflict handling
- Customer relationship management
- Knowledgeable in Excel
- Income and expense management
- Tenant and eviction laws
- Maintenance oversight
- Financial budgeting and reporting
- Community marketing
- Payment processing
- Records and database administration
- Entrata proficiency
- Yardi software proficiency
- CRM proficiency
- OneSite proficiency and ActiveBuilding
- Knock proficiency
References
References available upon request
Certification
CPO
CLP
CAM
Timeline
Property Manager
Capstone Multi-Family Group
04.2023 - Current
Property Manager
Horizons at Steele Creek Apartments
08.2021 - 10.2022
Assistant Community Manager
Westdale Asset Management
04.2018 - 10.2020
General Manager
Downtown Dairy Treats
07.2017 - 03.2019
Assistant Manager
Hardees
08.2009 - 05.2017
No Degree - CPO
GCAA
National Apartment Leasing Professional -
National Apartment Association
Associate of Applied Science Office Administration -
Gaston College
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