Melody Palmer
Claremont,California
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Le Pain Quotidien
Claremont, CA
08.2021 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Shift Leader
The Poke Co. & Wings
Rowland Heights, CA
03.2019 - 07.2021
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Restaurant Hostess
Gen Korean BBQ
City Of Industry, CA
04.2018 - 09.2019
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
Pomona, CASkills
- Beverage Preparation
- Menu Memorization
- Positive and professional
- Strong Work Ethic
- Guest Engagement
- Service prioritization
- Team member support
- Upselling
Timeline
Server
Le Pain Quotidien
08.2021 - Current
Shift Leader
The Poke Co. & Wings
03.2019 - 07.2021
Restaurant Hostess
Gen Korean BBQ
04.2018 - 09.2019
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
Similar Profiles
Darya DudnykDarya Dudnyk
Manager en restauration at Le Pain QuotidienManager en restauration at Le Pain Quotidien
Melvin Anderson, Jr.Melvin Anderson, Jr.
Head Cook at Le Pain QuotidienHead Cook at Le Pain Quotidien
Dmytro KravchukDmytro Kravchuk
Cook at Le Pain QuotidienCook at Le Pain Quotidien