Melody Pisani
San Bernardino,CA
Summary
Accomplished in managing high-stress situations with calm and efficiency, I excel in any environment, as demonstrated during my tenure with the County of San Bernardino. Skilled in critical thinking and proficient in multiple software programs, I have a proven track record of handling confidential information with integrity and maintaining detailed organization across all tasks.
Overview
25
25
years of professional experience
Work History
Sheriff's Dispatcher II
County of San Bernardino
01.2015 - Current
- Handle emergency and non-emergency calls for service, implementing policies and procedures ensuring efficient and confidential service.
- Control radio traffic for deputies, frequently on multiple channels simultaneously.
- Coordinate resources with partnering agencies and support other dispatchers in the center.
- Continuous multi-tasking, including speaking calmly and courteously while typing at high speed with accuracy.
- Work both independently and as a team, with quick problem-solving skills.
- Maintain a professional demeanor while under pressure for extended periods.
- Attend regular training to gain and maintain skillsets.
Police Records Technician
City Of San Bernardino
01.2004 - 02.2013
- Display excellence in customer service.
- High-accuracy, quick data entry.
- Generate and distribute reports.
- Participate in meetings.
- Train co-workers.
- Work independently with efficiency.
- Multi-task, demonstrating prioritization skills.
- Uphold confidentiality.
Secretary
Humane Society of San Bernardino Valley
12.1999 - 11.2001
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and mailed reminder cards.
- Organized, updated, and maintained both electronic and paper files.
- Assisted veterinary office staff with other tasks as needed.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ05.2009
Skills
- calm and courteous
- detail-oriented
- organized and efficient
- type 65 WPM
- proficient in multiple software programs
- fast learner
- proven trustworthy with confidentiality
- can memorize codes
- critical thinker
Timeline
Sheriff's Dispatcher II
County of San Bernardino
01.2015 - Current
Police Records Technician
City Of San Bernardino
01.2004 - 02.2013
Secretary
Humane Society of San Bernardino Valley
12.1999 - 11.2001
Associate of Arts - Business Administration
University of Phoenix
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