Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Pruitt

Avondale,AZ

Summary

Loan Processing professional with 9 years of experience in lending policies, regulatory compliance, and closing procedures. Recognized for strong communication and collaborations skills that drive efficient loan operations and positive client experiences. Seeking to contribute expertise as a Home Lending Assistant at JPMorgan Chase Bank.

Overview

16
16
years of professional experience

Work History

Client Care Specialist III

JPMorgan Chase Bank
06.2016 - Current
  • Process mortgage loans from application through closing, ensuring compliance with Federal, State, and investor regulations
  • Review and verify borrower income, credit, assets, and property documentation for accuracy and completeness
  • Partner with Home Lending Advisors, underwriters, title company’s, and real estate agents to resolve conditions and achieve on-time closings
  • Exceeded performance metrics, surpassing the annual funding goal by 11%
  • Boosted client loyalty and satisfaction, reflected in 92% CSAT & 93% RSAT score year-to-date
  • Funded 165 units year-to-date by efficiently processing a high volume of FHA, VA, and Conventional loan applications
  • Achieved and maintained a 100% quality score for all calls and e-mail monitoring
  • Awarded 2024 Home Lending Leaders Club for exceptional performance and service excellence

Fraud Investigator

JPMorgan Chase
03.2014 - 05.2016
  • Investigated and processed individual and dealership fraud claims by conducting thorough investigation into allegations of client and dealership fraud and abuse
  • Analyzed financial and loan origination documents to identify inconsistencies that supported fraud investigations
  • Directed fraud investigations by gathering critical information from dealership employees, fraud victims, and clients to make appropriate risk-based decisions
  • Filed Suspicious Activity Reports (SARS) for Global Security and Investigations based on key findings

Pre-Charge Off Senior Collector III

JPMorgan Chase
09.2009 - 02.2014
  • Managed late stage collections for auto loans that were 60-120 days past due
  • Leveraged advanced skip-tracing tools to locate customers, successfully recovering collateral and preventing charge-offs

Education

High School Diploma -

Washington Highschool
Glendale

Skills

  • Cross-Collaboration

Timeline

Client Care Specialist III

JPMorgan Chase Bank
06.2016 - Current

Fraud Investigator

JPMorgan Chase
03.2014 - 05.2016

Pre-Charge Off Senior Collector III

JPMorgan Chase
09.2009 - 02.2014

High School Diploma -

Washington Highschool

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