Stacey Nichols
TEMPE,AZ
Summary
Meticulous and system-oriented Client Care Specialist offering 18 years of experience. Eager to support all clients with knowledgeable service and offering excellent record of going beyond job duties to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Client Care Specialist III
JP Morgan Chase
Tempe , AZ
01.2012 - Current
- Answered customer questions via telephone, email and live chat services..
- Provided excellent customer service by following up with clients loan officers and agents for pipeline of 30 more customers.
- Proficient in purchase and refinance loans for conventional and FHA ,. With experience in Veteran loans , harp and streamline loans . Closing more than 20 loans . Meeting and exceeding funding goal set by active pipeline
- Build relationship with home lending officers with direct alignment of 8 or more loan officers.
- Weekly pipeline update with loan officers to ensure closing loans in timely matter.
- Mentor for new hires and team members
- Cultivated interpersonal skills by building positive relationships with others
- Proved successful working within tight deadlines and fast-paced environment
- Skilled at working independently and collaboratively in team environment
- Resolved problems, improved operations and provided exceptional service
- Managed time efficiently in order to complete all tasks within deadlines
Mortgage Processor
Wells Fargo Bank
10.2009 - 05.2011
- Established clients purpose regarding loan needs and financial histories and conveyed information regarding application processes.
- Created strong working relationships with advisors, assistants and support staff.
- Worked closely with customers via email and telephone to provide loan status, answer questions, process transactions, and resolve issues.
- Coordinated closing process with attorneys, title companies, and government clerks and customers,
- Prepared file for final clear-to-close . Calls to customer to what to expect at closing table and loan funding
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Processed mortgage loan applications accurately and successfully . Completed denial and cancellation procedures on applicable files
- complete all training on loan services and regulations for compliance.
- Maintained accurate records of loan processing activities and documentation..
Mortgage Loan Processor
Allied Home Mortgage
Brick , NJ
03.2006 - 07.2008
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma -
North Brunswick Township High School
North Brunswick, NJ06.1986
Skills
- Assisting with Navigation
- Client Interviews
- Efficient Sales Transactions
- Conflict Resolution Technique
- Excell for managing client loan pipeline
Timeline
Client Care Specialist III
JP Morgan Chase
01.2012 - Current
Mortgage Processor
Wells Fargo Bank
10.2009 - 05.2011
Mortgage Loan Processor
Allied Home Mortgage
03.2006 - 07.2008
Diploma -
North Brunswick Township High School
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Mahesh TelgadiMahesh Telgadi
Team Leader at JP Morgan Chase pvt LtdTeam Leader at JP Morgan Chase pvt Ltd
Brandon PowellBrandon Powell
Quality Control Technician at Pauley Construction LLC.-Dycom IndustriesQuality Control Technician at Pauley Construction LLC.-Dycom Industries